Customer Service/Maintenance

1. Customer Service/Maintenance Team Member Job Description

REPORTS TO

Outside Team Supervisor, Campground Manager and/or Owner(s)

POSITION SUMMARY

Responsible for escorting guests to their sites, delivering firewood, maintaining cleanliness of sites, and other maintenance/grounds jobs as assigned.

SPECIFIC DUTIES

• Lead guests to their site and help them get parked, explain hook-ups, deliver firewood, answer questions.
• Perform basic carpentry, electrical and plumbing repairs, and maintenance to campground buildings, facilities, equipment and grounds as directed by the Campground Manager, the Maintenance Supervisor or the owner(s).
• Implement daily, weekly and monthly maintenance and cleaning programs as instituted by the Campground Manager, the Maintenance Supervisor or the owner(s), including the pool/spa, lawn mowing, weed eating, landscaping, garbage pick-up, propane pumping, game machine, laundry servicing and various other campground equipment upkeep.
• Comply with all KOA, federal, state and local safety programs by adhering to established guidelines in the operation and storage of various equipment, tools, and chemicals, ensuring your safety, as well as that of fellow staff and campground customers.
• Provide superior customer service by being attentive, responsive and helpful to guests needs. Report all customer problems, requests or complaints to the Campground Manager, the Maintenance Supervisor or the owner(s).
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Guests arrive safely to their site and are informed of site amenities.
• Projects are completed properly, safely and timely.
• Demonstration of a positive attitude with guests, management, and team members.
• Use of safe work practices for a secure work environment for staff and campground guests.

JOB QUALIFICATIONS

• Basic ability to follow a map, drive a golf cart, and interact positively with guests.
• Basic knowledge of electrical and plumbing equipment and installation
• Basic knowledge of chemical properties, handling, and usage
• Valid Driver's License
• Ability to work nights, weekends, and holidays
• Capable of working independently and as part of a team

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Long periods of standing
• Ability to bend, kneel, stoop, crouch and climb
• Must be able to operate various loud and vibrating maintenance tools and equipment
• Requires the use of hands/fingers to handle or feel
• Able to travel by auto
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain

Skills Desired, not Required:

Mechanical - Beginner

Plumber - Beginner

Carpenter - Beginner

Electrical - Beginner

Landscaper - Beginner

Pool Maintenance - Beginner

KCN proudly supports Care Camps to help send kids with cancer to summer camp. Every season we raise money through a variety of programs that our staff designs and runs - each with a goal of sending as many kids with cancer to summer camp as possible.