Training & Communications Specialist

POSITION SUMMARY

The Training & Communications Specialist is the internal content, process, and training expert. The Specialist will identify training needs and map out development plans. Responsible for managing, designing, developing, coordinating and conducting training programs that will boost performance. Present and distribute communications to target audiences. Consults with project managers to assess impacts of project scope and implications throughout project timelines, including development of strategies, readiness assessments, development of training and communications.

Must demonstrate an understanding of customer goals and effectively participate in the development and implementation of business solutions. Additionally, this position will require integration with internal teams, clients and partners to continue education and understanding of the programs and processes.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

• Design and facilitate effective training programs for customers to educate them on the programs and processes.
• Design, prepare and coordinate the resources necessary to facilitate education and influence behavior.
• Map out training plans and schedules.
• Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed.
• Market available training opportunities to the audience and providing the necessary information.
• Improve training effectiveness by developing new approaches and techniques, making support readily available.
• Learn and maintain the knowledge necessary to be the subject matter expert with regards to program updates and business processes.
• Regularly evaluate resources and process to ensure effectiveness is maintained and effectively communicate any changes to all necessary parties.
• Present complex information to a wide-range of audiences utilizing various training methods.
• Build rapport with trainees, employees, clients and partners.
• Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and company initiatives.
• Other duties as assigned by management.
• Regular and prompt attendance at work is a primary function and requirement of this position.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability – Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization.
• Communication – Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.
• Computer Literacy – Effective and efficient use of computers in the working environment.
• Customer Focus – Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.
• Detail Oriented – Pay attention to the minute details of a project or task.
• Ethical / Integrity – Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace.
• Initiative – Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Interpersonal – Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.
• Reliability – The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks.
• Safety and Security – Supports and complies with safety and security requirements.
• Time Management – Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines.

Education

• High School Graduate or General Education Degree (GED)
• Bachelor degree in business or Training preferred.

Experience

• Two to three years of related experience.
• Proven work experience as a training coordinator, trainer, training facilitator or similar role.
• Experience inspiring and influencing behavioral change.

Computer Skills

• Knowledge in Microsoft AX, SalesForce, and Adobe.
• Computer literate in a Microsoft Windows environment.
• Intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers.
• Intermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and task reminders.
• Intermediate level of experience using Microsoft Word. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printing.
• Intermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creating presentations, adding new slides, previewing a presentation, using graphic images from various sources, animation, applying a template, adding slide transitions, using outlines and the drawing toolbar.
• Familiarity with e-learning platforms and practices.

Certificates & Licenses

• None

Other Requirements

• Neat and professional appearance and demeanor.
• Strong communication, presentation and public speaking skills.
• Advanced organization skills and time management abilities.
• Critical thinking and decision making.
• Skills to coach, develop and influence others.
• Hands-on experience coordinating multiple training events in a corporate setting.
• Strong achievement orientation (motivation, sense of urgency, and drive for success).
• Adaptability/flexibility (ability to manage competing demands and changing priorities, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines).
• Strong written communication experience, such as standard memos, letters, training materials, process documents or detailed forms.
• Proficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio, and measurements.
• Primary language used to perform this job is English, bilingual is a plus.