Settlement Assistant

Are you meticulous, organized, and ready to make a difference? Look no further – we're in search of a skilled Settlement Assistant to join our team. If you have a background in customer service and a knack for detail, this could be the perfect opportunity for you.

As a Settlement Assistant, you'll play a crucial role in our operations. You'll assist in investigating and negotiating medical claims, conducting thorough research and analysis of medical bills, and collaborating closely with attorneys to ensure our clients receive the maximum benefit and fair compensation for their damages.

Additionally, you'll serve as a reliable backup to our receptionist, providing coverage during breaks, lunch, and occasional absences. If you thrive in a fast-paced environment and are committed to delivering exceptional service, we want to hear from you. 

$20 hourly

• Gathers, analyzes, researches, and negotiates medical bills, maintaining a comprehensive paper trail of all actions and communications. May collect additional medical records and bills as required
• Prepares summaries of client bills and discusses them with clients
• Educates clients on case progression and establishes appropriate expectations
• Escalates issues to the Settlement Administrator and attorney when necessary
• Prepares settlement statements and may meet with clients to disburse settlements
• Greets clients, guests, attorneys, vendors, and employees, ensuring a positive and professional first impression on behalf of the firm
• Answers incoming calls, screens callers, and directs calls accordingly
• Records incoming calls in the appropriate software, following directions and scripts for information recording
• Attends to the needs of clients, ensuring their comfort, offering beverages, and providing a welcoming environment
• Maintains awareness of the daily calendar, office occupants, and scheduled appointments
• Develops and maintains detailed records of hours spent on specific cases

• Proficient with MS Office products
• Organizational skills and communication skills are necessary for this position
• Some college is preferred; high school diploma or equivalent is required

At The Law Offices of Marc L. Shapiro, P.A., a revered legal institution since 1992, we've dedicated ourselves to championing the rights of personal injury victims across Southwest Florida, with offices in Naples, Fort Meyers, and Orlando. With a team seasoned in handling complex personal injury cases including auto accidents and other traumatic events, our firm has recovered millions for our clients, embodying a steadfast commitment to justice and empathy. Our ethos is rooted in integrity, communication, and transparency, principles that have guided us to numerous accolades and a reputation for unrivaled legal expertise. Beyond our legal prowess, we're known for our impactful community engagement. Our founder, Marc Shapiro, inspired by personal experiences, actively supports causes such as the Juvenile Diabetes Research Fund and Autism awareness, reflecting a deep commitment to societal well-being beyond the courtroom.