BDC/Call Center Agent

Jim Coleman Toyota is hiring a BDC Agent!

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement.

BDC Representative Duties and Responsibilities

• Serves customers by providing information and schedule appointments
• Attracts potential customers by making phone calls and emails.
• Maintains customer records and update online leads.
• Prepares product report by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Perform other duties as assigned by management

Requirements

• Excellent people skills
• Excellent telephone skills
• Task oriented
• Team player
• Strong computer skills
• Integrity
• Strong work ethic and self-motivation
• Automotive Knowledge a plus

Experience:

• Dealership call center or business development preferred (not required)
• Telephone marketing or sales
• Office reception or retail counter

Applicants have rights under Federal Employment Laws:

Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla

Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Employee Polygraph Protection Act (EPPA): eppac.pdf (dol.gov)