Manager, Quality Assurance

Manager, Quality Assurance

Washington, D.C.

The American Pharmacists Association (APhA) is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

WHAT WE’RE ABOUT

Collaboration- We strive to produce meaningful products and services in the spirit of trust and partnership throughout the organization. To achieve success, we are flexible, adaptable, open-minded, cooperative, and inclusive.

Accountability- We strive to meet the highest standards of ethical behavior. Equity, integrity, transparency, and personal responsibility drive everything we do. We are good stewards of organizational and human resources, and we are champions for our members and colleagues.

Respect- We are committed to seeking to understand others’ perspectives and appreciating our differences; treating others with consideration, thoughtfulness, and empathy; recognizing, acknowledging, and supporting each other; being fair to and supportive of our colleagues; attentively listening, and communicating tactfully and sensitively.

Excellence- We strive to deliver high-quality, innovative, and best-in-class products and services that offer high value to members and stakeholders. We embrace a culture of continuous learning and improvement.

The Board of Pharmacy Specialties (BPS) was established in 1976 as an autonomous division of the American Pharmacists Association (APhA). The mission of BPS is to improve patient care by positioning BPS Board-Certified Pharmacist Specialists as integral members of interprofessional healthcare teams, through recognition and promotion of specialized training, knowledge, and skills for pharmacists in the United States and internationally. Board certification is a recognized credential for determining which pharmacists are qualified to contribute at advanced practice levels given the rigorous standards mandated by BPS board certification and recertification. BPS currently recognizes more than 54,400 active pharmacist certifications across 14 specialties

WHAT YOU’LL DO
As the Manager, Quality Assurance, you will:

• Assist with NCCA and ISO 17024 accreditation applications and support the maintenance of these accreditations by documenting quality assurance activities.
• Assist in conducting internal and external audits and create audit reports and executive summaries.
• Monitor vendor performance, and track key quality performance metrics using applicable software applications.
• Control changes, reviews, approvals, disposition and retention of all BPS documentation using QMS software application.
• Generate and revise standard operating procedures and related documents per the BPS Quality Management System.
• Assist BPS staff in conducting quality improvement projects for their areas of responsibility.
• Maintain quality assurance dashboard to monitor key performance indicators and communicate BPS quality metrics to management.
• Analyze and solve quality problems by monitoring trends from various data sources using six sigma quality tools.

WHO WE’RE LOOKING FOR
APhA may be the right fit for you if you have:

• Bachelor’s Degree or equivalent relevant experience will be considered
• Minimum three (3) years’ experience in certification/accreditation/licensure and/or quality management system environment. Experience with NCCA and/or ISO 17024 standards preferred.
• Experience as an auditor or six-sigma yellow belt or green belt also preferred
• Advanced skills with MS Office applications, especially Word, Excel, PowerPoint, as well as Adobe Acrobat.
• Experience with social media platforms a plus.
• Experience in electronic Quality Management and/or Document Management Systems.
• Exceptional organizational and communication skills (oral and written)
• Ability to work independently with minimum supervision.

• Ability to prioritize and handle multiple tasks effectively.

LOCATION: Washington, DC – Hybrid, two days a week in the office (Tuesday & Thursday)

MORE ABOUT US
APhA offers a comprehensive and competitive compensation and benefits program that includes:

• A salary of $80,000-$86,000 that is commensurate with experience
• Two Medical Plans (HSA & POS Plan Options Available)
• Free Basic Dental Plan (Employee Coverage Only)
• A Vision plan for as little as $15 per month (All coverage levels)
• Free Life, AD&D, and Short-Term Disability Insurance
• Contributions towards your HSA Account (HSA Health Plans Only)- $750/employee coverage and $1,500/family coverage
• Traditional & Roth 401(K) plans with a 100% match (up to the first 5%) as of your first day of work and;
• A host of other benefits (Paid-Time off, Pet Insurance, Employee Assistance Program, Legal Support, and much more!
  

APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.

Applicants must be currently authorized to work' in the United States on a full-time basis