Customer Service Specialist

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

• No Experience is Required.
• Paid Training.
• Great work environment.
• $500 signing Bonus!
• 401k/Roth IRA options!
• No weekends, evenings, or major holidays. Flexible hours.
• Our hours are 8 am - 5 pm Monday through Friday.
• Starts out Hourly + Bonuses and moves to Base + Commissions.
• Free leads and leads credits.
• Remote positions available

$18 - $20 hourly

• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Apply appropriate changes to consumer policies based on the information provided
• Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
• Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed

• Excellent active listening, interpersonal, and communication skills
• Basic knowledge of insurance policy procedures and schedules is preferred
• Prior work in a customer-facing position or customer service role is required
• Position requires a high school diploma or GED equivalent
• Must have knowledge of Microsoft Office and customer relationship management software

• Flexible Personality
• Problem-solving
• Humble and wanting to grow
• Must be able to pass a background check
• Get an Insurance License, and once licensed, sell your appointments

At the Chris Castanza Insurance Agency, we are looking for top talent! Join one of the top insurance agencies in the country!

Our hiring process is very thorough. Finalists are asked to arrange reference calls with former managers.

The benefits to high performers are endless!

Chris Castanza leads one of the fastest-growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice. His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation. His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing talent within teams, and creating frameworks for perpetual success.

Find his book on Amazon: 'The Great Game of Insurance.'