Customer Service Rep I

Position Summary

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Benefits

• $0.50 increase at 90 days
• Full Medical, Dental, Vision (Benefits start the 1st of the month following start date)
• 80 hours PTO accrued in your 1st year.
• 8 paid holidays
• Bi - Weekly incentives with the potential to earn $1.00+ extra per hour.
• 401k with company match
• Gym Reimbursement

Duties and Responsibilities

• Communicates with customers by phone or in person.
• Accepts and enters orders from faxed or emailed documentation.
• Verifies schedule to ensure all orders have been scheduled correctly.
• Verifies product availability on all orders and communicates product shortages to customer.
• Generates all related paperwork required for customer orders, checking order for special requests and post inventory records.
• Coordinates special requests with traffic and operations, expediting order as needed.
• Traces orders as required and notify customers of any activity concerning account.
• Verifies orders have been posted (finalized) daily.
• Maintains reported OSD claims and completes weekly OSD logs.
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Acts as liaison between operations and customer in managing account and account needs.
• Prepares daily, weekly, and monthly reports for customer activities.
• Follows HACCP and SQF requirements for food quality and safety.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Proficient in MS Word and Excel.

Mathematical Skills and Reasoning Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

None

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear. The team member frequently is required to sit. The team member is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member is regularly exposed to extreme cold. The noise level in the work environment is usually moderate.

Team member Wellness

Incorporate the company’s core values while managing daily activities by leading and supporting by example.

Absence Coverage

The Customer Service Supervisor will cover in the absence of the Customer Service Representative I.

Reports to Office Manager