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in Arnold, CA
Ticket Sales / Guest Services
Estimated Pay | $32 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Arnold, California |
Compare Pay
Estimated Pay$18.82
$32.28
$58.05
About this job
Job Description
At Bear Valley Resort we are looking to build our team with a group of like-minded outdoor enthusiasts. Our goal is to enrich our organization with unique and self-motivated individuals that are ready to bring their independent thoughts, initiative and action to achieve a common goal of servicing and inspiring people that visit Bear Valley. We believe the key to our success in providing a signature experience is a dynamic, fun-loving, cohesive and collaborative team!
Job Overview
As a member of our guest services team, your role will be critically important in ensuring a positive and enjoyable guest experience at every step of the selling process. Our sales team is responsible for providing knowledgeable and friendly service. A successful member of our sales team will understand and appreciate the opportunity to provide exceptional guest experiences and work hard to consistently exceed customer, managerial and colleagues expectations.
Responsibilities
- Accurately and efficiently process lift tickets and season passes while capturing guest data
- Effectively communicate with guests about product types, changing pricing, and product offerings
- Assist guests with enquiries, directions and other resort information
- Cooperate with rentals, ski school, and other departments as appropriate
- Complete daily end of Shift pos/register audits
- Other duties as assigned
Skills and Competencies
- Experience in customer service/sales/reservation preferred, but not essential
- Ability to communicate and listen in a professional and patient manner
- Ability to provide quality customer service
- Motivated by personal performance, self-starter and quick learner
- Strong technical aptitude with the ability to problem solve and trouble shoot
- Proficiency with Microsoft Office applications, Outlook, website navigation and performance of key word searches, ability to distinguish colors in reservations computer system
- Ability to pass a background check
Part-Time or Full-Time positions available
Role commencing late November 2023