Multilingual - PH

This is entry-level administrative staff work that provides important assistance to our personal and commercial lines departments. This position is in need of a Chinese-speaking (Mandarin/Cantonese) individual that can help translate for our Chinese-speaking clients. Primary functions are interpretation, admin assistance, and taking inbound customer calls.

Responsibilities:

• Professionally answer all incoming calls and forward them to appropriate office personnel.
• Perform various administrative tasks such as typing memos, filing, preparing spreadsheets, and prospect research.
• Scheduling appointments and meetings for employees and coordinating with clients regarding the meetings
• Assist the President, VP, and office manager from time to time on various projects.
• Complete new Homeowner and Auto quote request forms (WE WILL PROVIDE TRAINING)
• Takes initial information from the client, prepares request form, and distributes to appropriate CSR for processing.
• Provide interpretation for inbound Chinese-speaking clients (new and existing clients)
• Return all business phone calls within 4 hours
• Check all emails and respond back daily
• Assist the Personal Lines and Commercial CSRs as needed (WE WILL PROVIDE TRAINING)
• Mailing and emailing insurance policies to clients (WE WILL PROVIDE TRAINING)
• Help assist the marketing department with contacting Chinese business owners

Requirements:

• Must be fluent in Mandarin/Cantonese
• Must be fluent in English
• High school diploma required
• Proficiency in Microsoft Word, Excel, and Outlook
• Adaptable, flexible, and takes initiative
• Dependable, punctual, and reliable with a strong work ethic
• Professional attitude and appearance

Skills needed:

• Excellent interpersonal skills - to ensure visitors have good first impressions and feel welcomed.
• Excellent organizational skills
• Excellent communication skills both written and oral
• Technology skills
• Multitasking skills