Personal Service Representative St. Michaels Branch

POSITION TITLE: Personal Service Representative

REPORTS TO: Assistant Branch Manager

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 8: $18.51 Starting Hourly Rate

JOB SUMMARY:

This employee will serve as liaison between the member and the credit union and is responsible for providing account information, opening new accounts, and professionally handling members' daily credit union needs. This employee may also possibly handle all types of requests for new loans.

Duties/Responsibilities:

• Represent the credit union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.

• Accurately performs all teller functions including, but not limited to, deposits withdrawals, transfers, payments, processing of night deposit and mail transactions, cash advances, and issuance of official checks.

• Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.

• Cross sell deposit, loan and automated services to members and complete all necessary paperwork, and system file maintenance necessary to complete the transaction.

• Cross sell, interview and process all types of loan applications for members.
• Complete all verifications and documents needed for loans and follow up as needed or necessary i.e. title work.

• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills are necessary.
• Strong attention to detail.
• Must me a self-starter and be able to work independently.
• Must be able to adapt to change.
• Patience, tact, enthusiasm, and positive attitude toward the staff, Members and general public.

Education/Experience:

• Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adheres to policy on Drug Free Workplace.
• Complies with company policies and procedures and local, state and federal regulations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.