Banquet Server

About Us:
Welcome to the Westin Baltimore Washington Airport! Nestled conveniently between Baltimore and Washington, D.C., our hotel offers a serene escape with easy access to the bustling cities' attractions. At HEI, we believe that our success begins and ends with our people. We are proud to foster a culture that is centered around our employees, recognizing that they are our most valuable asset. Our team is dedicated to providing exceptional service and creating memorable experiences for every guest. We are committed to fostering a diverse and inclusive workplace where every team member is valued and empowered to reach their full potential.

From the moment you join Westin Baltimore, you become part of a supportive and inclusive community that values your unique talents and perspectives. We are committed to providing our employees with the resources, training, and opportunities they need to thrive and grow in their careers. Our dedication to our employees extends beyond the workplace. We offer a range of benefits and programs to support our employees' well-being, both personally and professionally, including paid parental leave, emergency childcare and adult care discounts, and wellness initiatives focusing on mental health awareness.

Join us at the Westin Baltimore and be part of a team that is passionate about hospitality and making a positive impact on our guests and community where your contributions are valued, your voice is heard, and your success is our top priority.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview:

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Responsibilities:

• Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once banquet is complete, reset banquet room according to Supervisors specifications to ensure the readiness of the room for the following function.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications:

• Hotel experience preferred.
• Can communicate well with guests.
• Must be willing to pitch-in and help co- workers with their job duties and be a team player with or without reasonable accommodation.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker with or without reasonable accommodation.
• Ability to stand for long periods of time with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.