Collections Representative I

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

We invite you to view the opportunity below.

The Collections Representative will collect delinquent loans on a timely basis by working with customers to bring accounts current within department policy and procedure and maintain department goals while delivering an exceptional customer experience during every interaction.

This person will:

• Be responsible for obtaining past due debts from individual or business customers of the bank. These customers may have an overdrawn checking or savings account, or they may have missed an auto, mortgage, or business loan payment. Identifying the issue, collaborating on solutions, and collecting the funds owed to the bank is at the heart of this position.
• Work in a call center environment. Representatives wear headsets to field incoming calls and contact customers. A system automatically dials telephone numbers of customers with past-due accounts and, once the call has been answered, the system connects the call to the Collections Representative. During calls, representatives access multiple systems to discuss account status. After an introductory period and proven competency, this position has the potential to transition to a remote work environment.
• Place 70-100 outgoing calls each day. Discussions are typically 10 minutes in length. In addition to discussions with customers, representatives also leave messages and field incoming calls.

Review the qualifications listed below:

Education

• High School or equivalent combination of education and experience Required

Experience

• Less than 2 years Customer service, telemarketing, or office support Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on,and.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please contactif you need an accommodation at any time during the interview process.

Associated Banc-Corp is an Affirmative Action and. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice. Know Your Right to Workor.

Associated Bank iscompliant.