Regional Field Service Operations Manager - Systems Integration

Regional Field Service Operations Manager - Systems Integration Regional Field Service Operations Manager - Systems Integration KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Medical Systems This post is accountable for the leadership of a Regional Field Service team in the UK and responsible for the delivery of engineering support to maximise customer equipment uptime and profitability in line with Company KPIs. Key Result Areas •Report any potential safety risks, hazards, or instances of non-compliance and actively participate in initiatives aimed at improving patient safety and regulatory compliance. •Facilitate a positive customer experience by managing service delivery concerns, resolving issues that may arise by identifying problems and finding resources to drive Improvement in Customer Satisfaction for the Business area. •Maintain the highest quality standards throughout Field Services in line with QA/RA metrics Key responsibilities •Lead and develop a regional field service team to maximise service delivery improvements, customer equipment uptime and profitability in line with Company KPIs. •Provide monthly performance reviews, identifying individual goals and objectives to coach and develop a regional field Service team. •Manage the installation of new and loan equipment promptly to maintain customer uptime and company revenue recognition in line with KPIs. •Ensure the timely completion customer of concerns in the UK, in line with quality objectives and regulatory requirements. •Compile routine field assessments to ensure compliance with Regulatory and Business Quality Assurance frameworks. •Forecast and manage the training requirement for the field service team to ensure maximum productivity. •Recruit and induct new employees through the implementation of a sufficient training plan with internal stakeholders. • HNC or equivalent in an Engineering Discipline is desirable but not essential. • Experience within the healthcare sector is highly desirable. • Experienced in effectively engaging with all levels of stakeholders & proactive cross-team collaboration. • Previous management experience within field service is desirable but not essential. • Experience of managing a remote Support desk is desirable but not essential • Valid UK Driving license • Clear and concise written and spoken communication skills. • ITIL V3/V4 Foundation minimum • Change management. • Understanding of Microsoft technologies • A Passion for implementing new technology. • Highly self-motivated and able to motivate others. • IT literate with a good understanding of Word, Excel and associated software. • Have a high level of interest and engagement in Coaching for Success. Generous annual leave entitlement Comprehensive company pension scheme Private medical cover Free annual health check Subsidised gym membership About Olympus Medical Systems The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes. Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers. About Olympus Medical Systems The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes. Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers. Further information: Please inform your line manager before applying for this position At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees ,charges or terms associated with any such CVs. We are an equal opportunities employer, and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown. #J-18808-Ljbffr