Sales Emergency Care

Emergency Care Coordinator

The Emergency Care is a high-profile position and one of the most exciting roles in our company. You would be one of the first people on the scene when there is a fire or large water intrusion. Your clients will need immediate services such as securing the property and if their home is not livable, they need a place to go to. We want to focus on helping them with their immediate needs. You help people when they really need you to help them through a really touching situation, what a great feeling!

You will meet with clients at the emergency scene, once the fire department completes their services you go into action. In this role you must be able to approach people in difficult situations and discuss what must happen to protect the property. These people need help, and it is your responsibility to help them.

Onsite you do not want to overwhelm people, figure out immediate needs, solve those. Going into the details is important just not yet. Most homeowners when the fire just occurred are overwhelmed, most of the time the client is not ready for details. But most of the time they are ready the next day and we will meet with them with all of our experts that are needed to discuss the details of the situation and what needs to be done and why. What the customer can expect and how the team will help them through this situation.

There are Several Profiles of potential customers, each has their unique needs.

1. Homeowner,

2. Property Manager

3. Facility Manager

4. Business Owner

The homeowner typically is the most emotional, the other three profiles are in commercial properties. The Property Manager, Facility Manager and Business owner wants to get back into business and reduce the amount of time their business is not open.

Skills Required:

1. Close, you must be able to complete the sale and make them a customer.

2. Communication Skills, Ability to effectively communicate verbally with others, speaking does not always mean communicating.

3. Competitive, you must love to compete with other salespeople and Win!

4. Disciplined, consistency of planning and executing your plan.

5. Empathy you must be able to connect with Customers, they must understand you are there to help them!

6. Play In Sandbox, the ability to work well with others this is a Team Environment

7. Professional Appearance, one chance to make a positive first impression.

8. Research skills to get to the right person,

9. Urgency, Sense of urgency, we perform emergency services!

Why ServiceMaster by Singer - www.smsinger.com

Benefits

Benefits packages including medical, dental, vision, short term disability and life insurance, 90 Days into employment. Generous 401K, company matching up to 4% starting one-year employment, Management Opportunities. Paid life insurance, Paid vacation, Performance based advancement, Professional development, and advancement opportunities.

Who is ServiceMaster by Singer

We are a general contractor (Family-Owned business) that specializes in Insurance Restoration. From disaster through construction, we have stood with our customers providing a total solution. Insurance Restoration is a multibillion-dollar business where you can make a career in a market that is recession proof. Unfortunately, for our clients there will always be water losses, fires, and storms but we are here to help those people in their times of need by restoring their property.

We are a company that needs people who want to grow. We have a proven history of helping our team members advance in this industry. We supply a culture and environment where you can progress, however, the ultimate responsibility for our staff is to be accountable for their development. Many people, when faced with an obstacle, become overwhelmed and quit. Our culture is dedicated to changing this behavior because self-growth only comes from overcoming these obstacles. While we can immerse candidates in an environment where processes, procedures and accountability lead to a positive outcome, the candidate must have the desire and drive to challenge themselves.

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Thank you for taking the time to read about our opportunity and we hope you apply!