Director of Sales

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

Summary:

The Director of Sales is responsible for developing and fostering hotel business through direct sales, marketing, telemarketing, direct mail, and tours of the hotel. This is an advanced level position designed to lead a sales effort in the solicitation of new business and the maintenance of existing transient, group, and meeting room businesses. This role is also responsible for all sales/marketing and advertising tasks, public relations, and administrative reporting.

Duties & Responsibilities:

Responsibilities

• Proactively prospect potential new account corporate and group opportunities. Grow new and current account relationships through sales calls, telephone and email, networking, conducting internet research, attending client events, and participating in concentrated sales efforts in all market segments.

• This is an advanced level position designed to lead a sales effort in the solicitation of new business and the maintenance of existing transient, group, and meeting room businesses.

•Understand or willing to learn the Hyatt Brand, overall market and economic trends and how to sell against the competitive set.

•Always provides the highest quality of service to the customer, setting an example for all hotel staff members.

•Develop sales and marketing plans and annual budget by gathering historical and competitive data and determines the appropriate action plans quarterly to meet those goals.

•Works closely with the corporate revenue manager and property leadership to ensure the selling strategies are understood and revenue is maximized. Monitors room inventory and rate programs; must be knowledgeable of STR Report.

•Collaborates and communicates with General Manager, Regional Director of Sales, property department heads and Sales Coordinator. Attends, participates in, and leads weekly sales meetings.

•Complete weekly and monthly sales and financial reporting.

•Complies with company policies and procedures.

Qualifications:

• Experience in hotel sales roles
• Experience in hotel industry required
• Ability to work in a fast-paced environment

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.