Customer Service Representative

Salary: $45,000 -$50,000 per year plus quarterly bonuses

Paul Davis is a family-owned restoration company specializing in restoring the homes and businesses of Northern Virginia for over 60 years. We hold ourselves to the highest standard of quality in our work and we are committed to the happiness of our customers and clients. Our hardworking team is looking to add a proactive and self-motivated Customer Service Representative who can provide superior customer service to assist our homeowners. You will be responsible for handling the documentation, scheduling, production, job updating, and problem-solving for our growing team. 

We need a driven overachiever to join our team of coordinators and provide exceptional customer service to those who have suffered a disaster or loss. We are looking for a proactive individual who thrives in a fast-paced environment and loves change. 

Responsibilities: 

• Be the main point of contact for assigned projects
• Assist with new project intake and enter all projects into the software correctly with detailed information 
• Schedule all subcontractor site visits for assigned projects
• Manage all necessary documents for assigned projects
• Communicate with all of your assigned customers effectively, using their preferred method of communication
• Ensure project notes are up to date in our system twice weekly
• Process weekly approved invoice and payment requests
• Assist Project Managers with ordering construction materials and selections, if necessary 

Qualifications:

• Exceptional customer service and time management skills
  
• Organized and detail-oriented
• Comfortable with technology and MS Teams / Office 365
• 3+ years of office and administrative experience
• Scheduling or dispatching experience is must
• Experience in construction or related industries is highly desirable
• Able to problem solve and assist in conflict resolution 

Benefits:

• Competitive salary plus bonuses
• Work-from-home day
• Company provided devices and IT training
• Paid holidays/vacation/sick
• Health, dental and vision insurance
• Paid training
• Career Development Program
• 401K and profit-sharing plan
• Paid maternity and paternity leave
• Family atmosphere and company-sponsored events 

Do you want to join a dynamic team and be rewarded for the work that you do? We are looking forward to reviewing your application!