Dual Rate Food & Beverage Cashier, Starbucks Varied Shift

Job Description

Harrah's Cherokee Casino Resort Position Description

POSITION TITLE: Dual Rate Food & Beverage Cashier

DEPARTMENT: Food and Beverage (Room Service, Room Service Cherokee Tower, Selu Garden Cafe, Gordon Ramsay, Noodle Bar, Laurel Lounge, Lobby Caf, Guy Fieri, Starbucks Cherokee Tower)

GRADE/FLSA STATUS: H815-Non-Exempt

BADGE TYPE/COLOR: Key - Blue

REPORTS TO: Food Service Supervisor

SUPERVISES: F&B Host, Service Person, Dining Attendant, F&B Cashier, Pool Server, Pool Cabana Host

JOB SUMMARY:

Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES-F&B CASHIER:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Greet guests; seat them in restaurant according to rotation schedule
• Operate cash register and properly settle checks
• Tabulate bills using calculators, cash registers, or optical price scanners
• Responsible for the proper settlement of all guest checks
• Receive payment by cash, credit cards, comps, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Record tips from credit cards, automatic debits and comp customers
• Keep work area neat and clean
• Assist customers by providing information and resolving their complaints
• Balance register at end of shift
• Build relationships with customers
• Demonstrate superior customer service skills by displaying outlined service behaviors
• Ensure service recovery activities
• Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Build relationships by greeting guests with a warm, friendly verbal greeting
• Maintain clean and orderly checkout areas and complete other general cleaning duties
• Assist in clearing, cleaning and resetting tables
• Provide a warm farewell and thank guest for visiting
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

EDR Cashier:

• Able to work behind the serving line as a cook, as needed
• Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed

Room Service Cashier:

• Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts and charges to rooms
• Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal
• Responsible for taking guests food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system
• Assure timely delivery of comp requests from VIP Services and other casino departments
• Responsible for keeping accurate log entries for all call down orders, special requests and hotel guest charge records
• Verify guest room numbers and estimated time of arrival for delivery of amenities
• Dispatch and track service person availability for orders and assign deliveries as well as tray pick
• Notify management of any guest complaints, alleged discrepancies and/or problems involving Room Service
• Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc. to ensure proper storage and maintenance

JOB ESSENTIAL DUTIES AND RESPONSIBILITIESSUPERVISOR:

• Ensure that all food and beverage product served meet the established specifications and standards
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay to manager
• Ensure that adequate supply levels are maintained
• Assist with department reporting and data analysis as required
• Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction
• Prepare schedules and station breakdowns
• Conduct pre-shift meetings to communicate important information
• Conduct end of shift banking functions
• Assist cashier functions of voids and overrides
• Work with Finance and IT teams to ensure that all revenue is captured and reported in a n accurate and relevant manner
• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude
• Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Prepare prep lists
• Serve as communication liaison to subordinates and to Restaurant Manager
• Responsible for timely delivery of comp requests from VIP services and other casino department
• Responsible for the complete set-up and operation of each scheduled shift
• Complete end of shift logs in a timely and accurate manner
• Develop highly skilled, successful employees, set realistic and measurable service standards and hold employees accountable for meeting standards
• Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy
• Ensure service recovery activities
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Enforce all appearance and uniform guidelines
• Monitor bartenders and other employees with cash to ensure proper cash handling procedures
• Conduct a physical inventory of bar ware and requisition replacement items as needed
• Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Monitor asset control of liquor bottles, draft and bottled beer and wine
• Other duties as assigned
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Selu Restaurant/The Pools:

• Supervision of all pool activities to include staffing, scheduling, ordering, & events
• Meet & greet pool guests to offer a high level of professional service
• Plan and execute pool & beverage events
• Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• Six months prior food service experience preferred
• Care certification preferred
• Must demonstrate the following essential knowledge and skills:
  • Able to attend to multiple priorities simultaneously
  • Legible handwriting
  • Ability to add, subtract, multiply, or divide quickly and correctly
  • Ability to talk to others to convey information effectively
• Willing to learn and be adaptable with attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grasp items
• Must be able to have continuous use of hands and arms
• Must be able to be on feet for 8 hour shift
• Must be able to lift up to 25 pounds an d carry 5 pounds
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understands English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including second hand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23