Install & Service Technician

• Installs and troubleshoots low voltage panels, wiring, and associated devices.
• Provides reliable and high-quality customer support.
• Maintain company vehicle in a clean and organized manner and maintains the necessary truck stock/inventory.
• Adjust units based on room structures and manufacturer's recommendations
• Utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.

JOB QUALIFICATIONS

• Minimum of High School Diploma or equivalent and Vocational Training.
• Must have at least 4 or more years of experience.
• Must have knowledge of intrusion systems.
• Knowledge of a wide range of alarm panels.
• Knowledge of fire systems, CCTV, and intercom access control systems, a plus.
• Must have a strong understanding of local/national codes.
• Ability to diagnose basic problems and read/understand basic blueprints.
• Good written and verbal communication skills.
• Ability to determine and implement resolution to complex field situations.
• Valid driver's license and good driving record.

REQUIRED SKILLS

• Self-motivated and able to work independently taking initiative in identifying and resolving problems.
• Excellent interpersonal skills.
• Exceptional written and verbal communication skills.
• Proven team-building skills, shares knowledge, and is easily coachable.
• Aptitude for problem-solving; ability to determine solutions for customers.
• Strong analytical and negotiation skills.
• Knowledge of SalesForce.com is a plus or willingness and ability to learn.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to: Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk & hear.
• Use vision abilities including close, distance, peripheral, depth, and color.
• Sometimes work in difficult positions/circumstances with ladders, scaffolding, high lift equipment, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.