Deskside Support Technician

Howmet Fastening Systems is looking for an experienced Deskside Support Technician to provide technical assistance, troubleshooting, and maintenance for our end user computing environment, both in the office and on the shop floor of our manufacturing facility in Torrance, CA. The ideal candidates must have strong problem- solving skills, good user communication abilities, and have a solid technical background to be successful in this role.

Howmet Aerospace, headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company's primary businesses focus on jet engine components, aerospace fastening systems and titanium structural parts necessary for mission-critical performance and efficiency in aerospace and defense applications, as well as forged wheels for commercial transportation. Howmet Aerospace is transforming the next phase of more fuel-efficient, quieter aerospace engines and sustainable ground transportation. For more information, visit . Follow @howmet: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Howmet Fastening Systems, a business unit of Howmet Aerospace, holds the number one global position in aerospace fastening systems, and we're the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tall on aircraft and aero engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment. Headquartered in Torrance, CA: HFS employs over 6,000 people in 11 countries at 31 locations.

Responsibilities:

• Installing, configuring, and troubleshooting desktop operating systems and application software
• Performing system backups and data recovery operations.
• Maintaining inventory records of all hardware, software, and other IT equipment in the organization's network environment.
• Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
• Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization's network environment.
• Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets.
• Knowledge of ServiceNow ticketing system and associated workflows.
• Ability to troubleshoot and resolve technical issues using ServiceNow tools.
• Familiarity with ServiceNow customization and configuration options.
• Must be willing to travel as needed both in and out of state for site support and coverage

Essential Knowledge & Skills

• Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management.
• Possess effective verbal and written communication skills.
• Lift up to 30Lbs
• Thorough knowledge of MS Windows and Office 365
• Support Teams application
• Deployment of computers
• Support printing and peripherals

Benefits/Salary:

The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The annual salary range for this position is $66,000 - $75,000.

Basic Qualifications:

• High School Diploma or GED from an accredited institution.
• Minimum 2 years' prior experience in Information Technology.
• This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.

Preferred Qualifications:

• Bachelor's degree in computer science/IT/IS, Business, Math, Engineering, Finance, Economics or Accounting from an accredited institution.
• 2 years' experience in IT Operating Systems, collaboration tools, and network topologies.
• 2 years' experience with IT Support Chains.