Help Desk Support

Ultimate Staffing is recruiting for a Help Desk Support Coordinator in Fairfax, VA! This is an on-site role, Monday-Friday from 8-5pm, paying $45k annually. Looking for candidates with 1 year+ experience in a help desk role. Apply today!

Essential Functions:

 Responsible for coordinating Help Desk support requests to ensure that they are completed on time while documenting resolution steps and actions taken to assist in preventing similar problems from occurring in the future

 Perform maintenance on existing software programs, as required, to ensure that programs are working efficiently

 Create test cases, debug software issues, and assist in implementing enhancements/updates to existing software

 Collaborate with the Automation Team to fully understand each software update and clearly communicate the updates to our internal employees and external clients.

 Responsible for analyzing company and user needs to develop possible solutions via the use of automation

 Assist with Mobile Device Management including issuing out devices to new hires, replacing devices, exchanging devices through insurance, keeping updated records in the MDM Portal, and troubleshooting device issues with our Field employees

 Update Company Technology Equipment Policies for all employees (Office, Remote, & Field)

 Assist in planning, coordinating, and consulting with vendors for hardware/software purchases, product services, and support

 Work with IT Contractor and company Operations to install and configure computer hardware operating systems and applications and train end-users on how to set up and use new technologies

 Work with IT Contractor and company Operations to troubleshoot system and network problems, diagnosing and solving hardware or software faults

 Contribute to team effort by cross-training in multiple departments to assist in the completion of project deadlines, as needed

 Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

Education/Experience:

 Associate Degree in Computer Science, Information Technology, or equivalent work experience is preferred

 1 -2 years of professional experience working in a Help Desk Support Role

 Strong experience with modern Windows-based systems

 Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing, OneDrive for Business, and SharePoint

 Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.)

 Familiarity with IT technologies such as networking, security, backup and recovery, and VPN

 Experience with providing support using and maintaining largescale software systems and/or databases is preferred

 Working experience with Mobile Device Management Platforms preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.