Weekend Concierge 8am-4pm

Weekend Concierge 8am-4pmDepartment: ResidentialEmployment Type: Part TimeLocation: BLVD AnselReporting To: Terrence TaylorDescriptionThe Concierge provides exceptional customer service at the front desk for all residents and guests.Key ResponsibilitiesProvide Class "A" customer service - Building a good rapport with tenants and going above and beyond whenever possibleMeet and greet all visitors such as tenants, guests and prospectsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Respond to tenant questions and complaints in a timely mannerEnsure that only authorized individuals enter the buildingManage incoming phone calls and direct them to the appropriate destinationCoordinate reservation for amenity space, loading elevators and loading dockComplete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed Work scheduled shiftsPerform other duties as neededQualificationsHigh School Diploma or equivalent (GED)Strong customer service background1 year of concierge or high-end customer service experience is needed and 3 years is preferredMust be able to work weekends Ability to work holidays required. Flexibility to pick up additional shifts, as neededProficient in Microsoft Office, particularly Outlook, Word and ExcelOutgoing personality with ability to relate to diverse group of peopleSelf-motivated and high energyStrong problem-solving skillsStrong sense of urgencyMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developExceptional oral and written communication skillsAbility to work well in a team establishing good working relationships with othersAbility to multitask and prioritize tasks with a strong attention to detailSelf-directed and able to work independently, with minimal supervision