Enrollment Specialist

*This position is Bilingual. Must be Fluent in English and Spanish or Fluent in English and Creole*

SunBiz Support is looking to hire an Enrollment Specialist to help our diverse population in Florida complete the enrollment application for the Affordable Connectivity Program (ACP). This position has flexible hours.

We are seeking someone who has a solid foundation in Microsoft Word and Excel. Must have excellent organizational and case management skills. Must have experience interacting with the general public.

ABOUT THE ACP ENROLLMENT PROGRAM

The ACP Program is an FCC benefit program that helps ensure households have access to broadband for work, school, and more. The ACP Program provides access to broadband on an approved device, such as a tablet or cell phone for a period of 12 months. To qualify for this benefit, a member of the household must be a recipient of at least one federal program.

As an Enrollment Specialist, you will be responsible for providing enrollment services for individuals and families that wish to obtain a connectivity device. We assist families by supporting application completion and submission. Once approved, we provide them with a connectivity device such as a tablet or cell phone for a period of 12 months.

Specific responsibilities may include, but are not limited to the following:

· Act as the first point of contact for bilingual inquiries.

· Process the applicant's request for enrollment in the ACP Program.

· Collaborate with other staff to assist families with the ACP Program.

· Interact with families when picking up the device.

· Attend benefit enrollment activities and meetings as requested.

· Advise applicants of the required information needed for enrollment into the ACP Program.

· Maintain applicant files and submit monthly reports to the Coordinator.

Skills/Requirements

· Minimum of high school diploma or equivalent and one year of related experience.

· Must be Bilingual. Fluent in English and Spanish or Fluent in English and Creole.

· Excellent written and verbal communication skills.

· Must be computer literate with a solid foundation in Microsoft Word and Excel.

· Experience interacting with benefits programs or providing case management services preferred.

If you feel that you are a right fit for this position, simply submit your resume. We look forward to meeting you!

• Act as the first point of contact for bi-lingual inquiries.
• Process applicant requests for enrollment in the ACP Program.
• Collaborate with other staff to assist families with the ACP Program.
• Interact with families when picking up the device.
• Attend benefit enrollment activities and meetings as requested.
• Advise applicants of the required information needed for enrollment into the ACP Program.
• Maintain applicant files and submitted monthly reports to the Coordinator.

​Skills/Requirements:

• Minimum of high school diploma or equivalent and one year of related experience.
• Must be Bilingual in English and Spanish or English and Creole.
• Excellent written and verbal communication skills.
• Must be computer literate with a solid foundation in Microsoft Word and Excel.
• Must be willing to attend enrollment activities.
• Experience interacting with benefits programs or providing case management services preferred.

If you feel that you are a right fit for this position, simply submit your resume. We look forward to meeting you!