Dining Room Host/Hostess

SUMMARY: Coordinates dining room activities and supervises dining room staff to assure quality service is provided to guests.

DUTIES AND RESPONSIBILITIES:

• Coordinates activities of dining room staff; monitors efficiency of workflow and service to guests.
• Answers phone in a courteous and professional manner; schedules dining reservations.
• Arranges parties or special services for diners.
• Meets and greets guests promptly, courteously, and graciously, addressing guests by name whenever possible
• Escorts guests to tables and provides menus.
• Develops and maintains a complete working knowledge of the menus, menu ingredients, daily specials, and what is not available.
• Maintains wait list, as appropriate; informs guests of approximate wait time and where they can wait for a table; informs guests when their table is prepared.
• Monitors dining room serving stations for neatness and cleanliness.
• Inspects menus and lists to ensure their condition and appearance.

• Performs other related duties as assigned by management.

QUALIFICATIONS Recommended:

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• Strong organizational skills; able to manage priorities and workflow.
• Excellent customer service skills.
• Basic competence in duties and tasks of supervised employees.
• Commitment to excellence and high standards.
• Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm.

• Good judgement with the ability to make timely and sound decisions
• Passion, enthusiasm, focus, creativity, and a positive outlook.
• Professional appearance and demeanor

COMPETENCIES:

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to walk and stand.