Retail Counselor

Certco, Inc. headquartered in Madison, Wisconsin, is actively seeking a dynamic Retail Counselor to revolutionize our customer's store operations. As a Retail Counselor, you will play a pivotal role in enhancing the efficiency of store operations within designated independent stores across your assigned sales territory. We are currently looking for a new team member in the Northern Wisconsin region. If you thrive in a fast-paced and engaging distribution environment and want to be part of a team that genuinely cares about its employees, we invite you to explore these exciting opportunities at Certco!

What You'll Do:

As a Retail Counselor, you will play a vital role in supporting store operations and driving sales within your assigned territory. Your key objectives will include identifying and addressing customer needs, expanding and preserving profitable sales, optimizing in-store merchandising strategies, and facilitating the execution of Certco programming and merchandising events.

Why Certco? Our Retail Counselor position offer:

• Competitive salary with excellent opportunities for advancement.
• Premium low-cost insurance, including health, dental, vision, life insurance, and short/long-term disability.
• Generous 401k match and paid time off.
• Robust wellness program with gym reimbursement, smoking cessation support, on-site flu shots, on-site fitness center and weekly on-site chiropractic care to name a few of the amenities we provide.
• Sponsorship of walks, runs, sports teams, and exciting company events like picnics, Christmas parties, and pro soccer games.
• Amazing company culture!

About Certco, Inc:

We are a wholesale grocery distributor dedicated to supporting small business grocers. From grocery deliveries to IT services, accounting support, and marketing consultations, we're an all-in-one solution for our clients. Since our humble beginnings in 1930, we have expanded to multiple warehouse locations, serving over 200 stores throughout Wisconsin, Illinois, Minnesota, and Iowa. At Certco, we invest in our employees, fostering a culture where everyone is valued, appreciated, and considered an integral part of our success.

How to Apply:

If you are ready to contribute to our supply chain operations and be a part of a company that values its team, apply today! Join Certco, where groceries are our business, but our commitment goes beyond. Simply click on apply to begin your career at Certco!

Position Summary

Support store operations by elevating the efficiency of store operation in designated independent stores within assigned sales territory. Key objectives involve identifying and addressing customer needs, expanding and preserving profitable sales, optimize in-store merchandising strategies, facilitate the execution of Certco programing and merchandising events. Encourage owners to support their company by purchasing product through their company.

Essential Job Functions

• Provide exceptional and prompt customer service, addressing inquiries to ensure a positive experience for Certco customers Actively foster and promote positive relations with Certco member owners
• Understand customer preferences to customize recommendations and offerings, aiming for profitable department sales while considering factors like product profit margins, distribution rates, payroll & labor impact, and supply costs
• Collaborate effectively with both internal and external teams to formulate and execute sales plans aimed at achieving sales targets and supporting Certco programs
• Provide customer support and training that will improve store operations
• Schedule routine store visits to ensure proper store call frequency and representation is achieved. This position may require occasional overnight commitments as required by business demands
• Sell programs to existing accounts, and promote positive relations with Certco
• Stay updated on industry trends, new products, and seasonal variations to offer informed recommendations to customers
• Participate in trade shows or conferences as requested or needed, offering valuable opportunities for continued learning
• Promote the value of Private Brand and Certco’s other products to expand or exceed set goals
• Take a hands-on approach in resets, remodels, new store openings, and store retagging
• Engages with management, internal departments, and the warehouse to obtain information and resolve issues, ensuring customer satisfaction
• Prepares a variety of status reports including individual activity, sales results, follow-up, and adherence to goals
• Reports on special developments, competitive information, trends and other feedback gathered through field activity
• Work independently but ensure communication is shared with internal and external customers
• Performs other related duties as assigned by management
• Must be insurable for auto insurance coverage and possess a valid driver’s license
• Is regular in attendance and complies with the Company Attendance Policy

Competencies:

• Strong interpersonal and communication skills.
• Strong knowledge of grocery store practices, and wholesales principles with a focus on store operations.
• Ability to pay close attention to detail and coordinate various activities simultaneously.
• Ability to communicate with customers, co-workers and business contacts in a courteous and professional manner.
• Ability to work with minimal supervision.
• Ability to gather data, compile information, and prepare reports.
• Able to lift up to 50lbs.
• Customarily and regularly exercises discretion and independent judgment.
• Possess computer skills, including a comprehensive understanding of Microsoft business programs such as Excel, Outlook, PowerPoint, and Word.

Education and Experience:

• High school graduate or equivalent and excellent math skills
• 2-3 years’ experience is food distribution or the wholesale industry
• An understanding of food regulations, safety standards, and compliance

Certco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.