Regional Director of Operations Eastern NC

Nursing Home Administrator - Licensed as required by state law by NCBENHA for North Carolina. Regional travel required.

Education/Qualifications 

• Bachelor’s degree in nursing home administration or related field required; Master’s degree preferred; Licensed as required by state law in at least one state of oversight territory.  ex: NCBENHA for North Carolina.

• Demonstrates attention to detail in all aspects of their work 

• Exercises excellent communication skills, both verbal and written 

• Demonstrates strong leadership skills with the ability to build rapport with multiple levels within and outside the organization. 

• Demonstrates the ability to function independently with effective leadership skills. 

• Persons who have been found guilty by a court of law or identified in by any registry, regulatory, or licensing body of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in the position. 

• Persons who have been found guilty by a court of law of misappropriation, forgery, fraud, or theft are ineligible for this position. 

Experience 

• Proven leadership ability with a least three (3) years of experience as an Administrator/Executive Director in either a long term or sub-acute care facility. Experience with multi-facility oversight strongly preferred. 

• Familiarity with long-term care and/or health care services required with knowledge of regulatory standards and compliance requirements. 

• Has demonstrated computer skills with a working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook, etc.). 

Job Summary 

The Regional Director of Operations is Responsible for the overall management, leadership, growth, and profitability of the facility. Plans, develops, directs, monitors, and supports all operational, administrative, clinical, human resources, customer service, and fiscal activities for the facility's programs and services and to ensure quality and consistency with company standards. Develops and maintains positive interactive partnerships within Choice Health Management Services, LLC and related partners. Actively promotes the company's mission, philosophies and beliefs in all daily interactions and assures that the company image as an ethical and high-quality provider of health services is maintained. 

Residents Rights 

• Knows and respects patients’ rights. 

• Ensures protected health information is kept confidential. Works with the Chief Compliance Officer and Security Officer when any privacy and/or security concerns are identified. Ensures facility administration reports and investigates privacy/security investigations and takes corrective actions. 

• Ensures patient concerns/complaints are responded to with tact and urgency. 

• Reports allegations of patient abuse, neglect and/or misappropriation of patient property. Ensures facility leadership makes communication aids and interpreters available. 

Safety and Sanitation 

• Follows established safety policies and procedures. 

• Ensures potential safety/health hazards are eliminated.Ensures assigned facilities follow established safety programs and protocols. 

Staff Development 

• Attends and participates in scheduled in-service training, educational classes, and meetings to maintain current licensure and certification as applicable and as managed by regulatory agencies and organization policies. 

• Communicates new Policy policies & Procedures procedures and regulations to staff and ensures compliance. 

• Provides education of current and new regulatory requirements, interpretive guidelines, and the survey process for facility personnel.  

• Ensures that small group meetings are held per company policy. 

• Attends and participates in orientation of new Executive Director and other staff as appropriate to welcome staff, articulate expectations, and review company procedures and culture. 

• Partners with clinical, compliance and risk management services to design and provide regulatory education. 

Regional Director of Operations Responsibilities 

• Coordinates with facility Executive Directors (Administrators) to develop short-term and long-term strategic goals that support the organizations mission and vision. 

• Directs the facility to provide high quality in daily care which meets/exceeds all internal/external standards within budget parameters, including, but not limited to, products, physical plant, and environment. 

• Assists with preparing annual operating budgets. 

• Keeps the proper stakeholder informed about business activities, potential threats, opportunities, and recommended actions. 

• Listens to family questions and concerns, assists with resolving issues, and explains related company actions and decisions 

• Implements plans and processes to maintain productivity and profitability. 

• Prepares monthly reports regarding key performance indicators. 

• Responsible for coaching Executive Directors in key performance indicators. 

• Completes rounds to assess resident climate and to address complaints or other issues; Refers these issues to the Executive Director. 

• Ensures an effective Quality Assurance program process is in place at each facility and that facilities use the QAPI process to meet established goals. 

• Identifies business trends that will affect assigned facilities. 

• Ensures care of residents is of the highest quality and meets organization standards. 

• Intervenes as appropriate in potentially threatening situations and follows-up with staff after crisis has been resolved. 

• Oversees federal and state surveys and ensuring regulatory standards are met. 

• Scopes renovation needs of the facility and gains appropriate support for renovations. 

• Communicates clearly and responsively on issues arising in the facility to decision makers who are outside of the facility and follows-up to minimize negative impact of issues. 

• Recruits, interviews, hires, and trains department heads and other facility personnel and ensures qualified staff to carry out facility programs and services. 

• Participates in Corporate Compliance and Ethics Committee and QAPI as directed by the Compliance Officer and participates in risk analysis activities. Ensures that facilities are in compliance withare following the organization’s compliance plan and code of conduct. Communicates compliance concerns to the Chief Compliance Officer. E and ensures that all compliance issues are resolved in a timely manner. 

• May participate in survey preparation activities including regulatory review calls, mock surveys, survey support, audits, etc. Following any survey resulting in non-compliance, assists with plan of correction development, implementation, and monitoring of the QAPI plan related to survey outcomes. 

• May be required to serve as an interim Executive Director. 

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