Logistics & Operations Coordinator

Collette is seeking Logistics & Operations Coordinator to join the Program, Logistics and Operations Department. This is a hybrid role based at Headquarters in Pawtucket, RI.

ABOUT COLLETTE: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Logistics & Operations Coordinator is a cross-trained role, being trained in Logistics and Content. Responsibilities can range from the accurate and timely input of all itinerary content of the tour series into the operational systems including data points from multiple sources with input into a variety of systems, to the coordination of all ground transportation, domestic and/or international, for assigned area.

Primary Functions:

• Input all tour itinerary versions into operational systems for all given tour series in an accurate and timely manner; proofs work output through reporting; updates operational systems.
• Builds strong vendor relationships through regular interaction and communication pertaining to the provision of transportation services.
• Organize transportation service components to include service requests, cancellations, and vendor confirmation.
• Contributes to completion of monthly team goals as they align with key performance indicators.
• Completes various other duties and projects as assigned.

Knowledge and Skills:

• One to three years’ experience
• Bachelor’s degree preferred; experience may be substituted for education.
• Ability to plan, organize and prioritize work in a fast-paced environment; must be able to multi-task efficiently and accurately.
• Possess a proactive, positive and professional approach and demeanor to their work with the ability to work well under pressure; Collaborates well with others and fosters a cooperative work environment.
• Ability to work flexible shifts, including weekend, night and holiday coverage to meet business need.
• Ability to effectively create and communicate through all means of communication to all stakeholders.
• Ability to problem solve.
• Demonstrates skill in customer service.
• Proficient computer skills in Microsoft applications.

Starting Hourly Rate: $19.00 / hour