Office Manager/Customer Service Representative

Do you have a passion for helping people? Are you a good listener? Compassionate and understanding? Do you connect with people well?

If so, I have a great opportunity for you. The Patrick Borecky Farmers Insurance Agency is looking for an Office Manager/CSR. As a CSR with my agency, you will have the opportunity to work with one of the fastest growing Farmers Insurance Agencies in Central Arkansas with a clear vision to grow in the future.

Our core values are:

1. Customer Focused-Love our customers.
2. Integrity-Do what's right and remain accountable to ourselves and our co-workers.
3. Educate- Educate our clients on the various coverage options/products available to them.
4. Open Communication- Openly share ideas on how to improve our business and solve problems.

If you think you might be the right fit, apply today!

Annual Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

• Work alerts: Late pays and pending cancellations, etc..
• Call renewals
• Schedule appointments
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.

1 Year of Customer Service Experience. Property & Casualty Insurance License or the ability to obtain a license within 30 days.