Branch Manager

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales and business growth goals. They ensure products and services meet customer satisfaction levels and manage and resolve conflicts effectively and efficiently. This is a full-time position with a complete benefit package, including excellent health benefits, profit sharing, bonuses, company vehicle, expense account and cell phone. This position has no set schedule and requires the ability to work the amount of hours required to accomplish the job, including holidays and weekends.

Duties / Responsibilities:

Daily

• Engage with employees
• Review branch measurable reports
• Review and follow up on quotes and related projects
• Review and record daily sales for branch and TSMs

Weekly

• Check entire facility for cleanliness and safety (interior/exterior)
• Complete itinerary for Sales Manager and review itinerary for outside sales staff
• Monitor parts flow for workload of quality and kitting departments
• Monitor branch 60-day report and specific customer priority parts lists
• Contact each salesperson and review accounts, LTAs, NDAs, pricing, negotiations, top accounts, markets, etc.
• Record and review LinkedIn contacts
• Approve payroll and time off requests as needed

Monthly

• Meet with each salesperson to review WinValue/Sales Pipeline and verifiable outcomes
• Meet with VP of Sales & Marketing to review top WinValue/Sales Pipeline projects, pipeline and associated verifiable outcomes
• Review accounts receivables over 60-days and develop action plans
• Record stats and monitor monthly branch CI goals and share with the branch team members
• Meet with Warehouse and Customer Service Supervisors to review projects, personnel, and relevant aspects of the office and warehouse functions
• Travel with each salesperson at a minimum of once per month
• Submit expense report to Accounts Payable department

Quarterly

• Conduct quarterly branch operations team meetings for branch CI quality
• Provide internal and external training opportunities to ensure staff development including comprehensive technical knowledge of products, applications, features, advantages and benefits
• Visit some of the top 20 accounts in-person
• Review pipeline, sales and project goals, issues and concerns with each outside salesperson to ensure alignment in meeting expectations
• Review and distribute Team Branch Award for closest to forecast, highest growth % and highest growth $

Yearly

• Review status of CI goals to identify areas of improvement and enter trackers to address each unmet goal
• Forecast sales for all accounts, and all payroll labor, including outside sales rating and HR projects
• Complete the strategic pricing power scorecard for medium to large accounts
• Establish CI goals for the following year
• Complete salesperson and staff evaluations for year-end bonuses
• Complete 8D’s for goals not met (ISO 9001)
• Develop and present annual “Branch Kickoff” PowerPoint for the staff to review PY performance and CY goals and expectations

Throughout the year

• Oversee all branch territory accounts
• Assist and evaluate pricing, gross margin % progress/programs at major OEM accounts for sales team and implement strategies to recognize new revenue and margin opportunities
• Gather, interpret, and disseminate market data to maintain comprehensive knowledge of competitive products and their activity in the marketplace
• Protect top line sales of branch accounts and manage the margin % and sales tonnage balance challenge
• Participate and manage any branch audits including ISO 9001, Intertek or customer audits
• Review safety guidelines and OSHA requirements, and provide staff education as applicable
• Evaluate risks for branch including QA control, Non-compliance, late product & other exposures relative to safety of vendors, staff, and warehouse spacing requirements
• Coordinate large-potential projects for customers including new project evaluation plans, pricing, stocking programs, etc.
• Conduct sales calls with Sales Manager and suppliers
• Manage customer emergencies as needed including QA and vendor issues, etc.
• Manage excess inventory with TSMs and customers
• Implement Zap It programs by coordinating salesperson, customers and Zatkoff Corporate
• Conduct Zap It reviews with customer purchasing teams by reviewing reports with TSRs and customers
• Review branch stats of Inventory Turns, Sales and Booking curves using 3/12 & 12/12 pressure curves
• Notify team of changes which would affect the distribution of products
• Schedule property maintenance and facility improvement projects as needed
• Commit to sustainability in decision-making to drive innovation while protecting our natural environment
• Solicit improvement suggestions from team members
• Develop a community involvement program for the branch, i.e., community clean up events, adopt-a-family for Christmas, etc.

Required Skills/Abilities:

• Ability to meet sales targets and production business goal
• Thorough understanding of company policies and procedures
• Excellent organizational skills and attention to detail
• Excellent interpersonal and customer service skills
• Excellent time management skills
• Ability to work the number of hours required to accomplish the job, including holidays and weekends.
• A high degree of professionalism and ability to provide excellent guest service with internal and external customers

Education and Experience:

• Significant sales experience with proven track record of success
• Technical understanding of seals, gaskets, rubber, and plastic

Required Skills/Abilities:

• Ability to meet sales targets and production business goal
• Thorough understanding of company policies and procedures
• Excellent organizational skills and attention to detail
• Excellent interpersonal and customer service skills
• Excellent time management skills
• Ability to work the number of hours required to accomplish the job, including holidays and weekends.
• A high degree of professionalism and ability to provide excellent guest service with internal and external customers

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits:

Zatkoff Seals & Packings offers all full-time employees a full benefit package, including:

• Paid Time Off
• Paid Holidays
• Medical, Dental, and Vision Insurance
• Group Life Insurance
• Accidental Death and Dismemberment insurance
• Long-Term Disability Insurance
• Employee Assistance Program

Additional Information:

Zatkoff is an Equal Opportunity and Affirmative Action Employer. Zatkoff is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations.

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