Automotive Service Advisor

**Moses Lake Ford**

Join us for an exciting opportunity to become a part of our team at our Moses Lake locations, including Toyota, Ford, Honda, Chevrolet, and Chrysler/Jeep/Dodge/Ram, all under the Bud Clary family! You can either apply online or attend our hiring event on Thursday, October 5th, from 10:00 AM to 4:00 PM at the Bud Clary CDJR location, 12174 N Frontage Rd, Moses Lake, WA 98837. We look forward to meeting you and exploring how you can contribute to our dynamic team at Bud Clary Moses Lake. Don't miss out on this fantastic opportunity!

At Bud Clary Auto Group, we believe in doing things differently – from how we treat our staff and customers to our engagement with the local community. Our culture is a critical factor in our success, as we prioritize high engagement, high-performance standards, and exceptional customer service. With over 60 years’ experience, our commitment to loyalty, growth, and satisfaction has developed a dedicated customer base and team of employees.

Responsibilities:

• Obtain customer and vehicle data prior to arrival for appointment, for seamless customer experience.
• Welcome customers in a friendly and timely manner.
• Accurately and clearly document customers’ vehicle problems on repair orders.
• Conduct test drives with customers or refer them to our experienced technicians for thorough problem diagnosis.
• Utilize service history and inspect vehicles to recommend additional necessary services.
• Educate customers on proper car care and emphasize the value of maintaining their vehicles as per manufacturers’ specifications.
• Provide detailed written cost estimates for both labor and parts.
• Establish “promised time” for repairs and coordinate with the dispatcher when required.
• Obtain the customer’s signature on repair orders and provide them with a copy.
• Determine the customer’s preferred methods of payment, including obtaining credit approval if necessary.
• Regularly check the progress of repairs and promptly communicate any changes in estimates or promised time to customers, securing proper authorization for additional repairs.
• Review repair orders to ensure completion of work and accurate documentation of any additional repairs and authorization.
• Clearly explain completed work and charges to customers.
• Implement quality control measures to minimize the need for follow-up repairs.
• Uphold high customer satisfaction standards.

Requirements:

• Demonstrated ability to work effectively as part of a team.
• Thrive in a fast -paced environment.
• Excellent communication skills to interact with customers and colleagues.
• Attention to detail and accuracy in documenting vehicle problems and estimates.
• Strong organizational skills to manage service appointments and prioritize tasks effectively.

Benefits:

• Health insurance coverage for you and your dependents.
• Generous paid time off (PTO) policy, with accrual starting from day one of employment. PTO accumulation beginning on the first day of employment. During the first year, hourly employees earn 1 hour of PTO for every 40 hours worked. From years 2 to 9, employees accumulate 1.63 hours of PTO for every 40 hours worked. For those with 10 or more years of service, the PTO accrual rate increases to 2.39 hours for every 40 hours worked.
• Dental insurance to maintain your oral health.
• Vision insurance for clear and healthy eyesight.
• 401(k) plan with employer matching for your financial future.
• Life insurance coverage for peace of mind.
• Employee assistance program for personal and professional support.

Pay Range: This is a commission-based position with a potential to earn up to $120,000

If you are ready to join a dynamic team and make a difference in the automotive service industry, apply now! We look forward to reviewing your application.

Bud Clary Auto Group is an Equal Employment Opportunity Employer. The Company is committed to providing a work environment free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, and any other status protected by State or Federal law. These factors will not be considered in any aspect of a person's employment including recruiting, hiring, placement, promotion, termination, layoff and/or any other term or condition of employment. The Company's commitment to providing a harassment-free environment includes conduct by vendors, contractors, and other non-employees.