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IT Help Desk Specialist (Jr.- Mid)
•15 days ago
| Estimated Pay | $53 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Gaithersburg, Maryland |
Compare Pay
Estimated Pay We estimate that this job pays $52.77 per hour based on our data.
$33.96
$52.77
$78.15
About this job
Job Description
Job Description
IT Help Desk (Jr. to mid level.)Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
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