Laboratory Technical Supervisor, Micro

Overview

The Laboratory Technical Supervisor is responsible for the system wide technical supervision and oversight of all NAH laboratory processes within a specific department to include, but not limited to, the daily workflow, troubleshooting equipment issues, reviewing quality control, reviewing technical work, training and assessing competency and assist the manager/ director with regulatory preparation and review of procedures/policies/proficiency testing as requested. This position also serves as a representative to external stakeholders and partners for overall workflow needs regarding the department.

Responsibilities

Operations
* Directs and assists Clerical, lab assistants, ad technologist with laboratory work flow.

* Accountable for performance and documentation required in work area on a daily basis.

* Monitors and reports on departmental goals and metrics.

* Collaborates with other departments to create systems and problem solve issues that impact patient care delivery.

* Participates in strategic decisions that affect laboratory operations.

* Maintains a wide base of knowledge and is capable of handling problems in areas assigned, taking and documenting corrective action as appropriate according to department guidelines.

* Standardizes, calibrates, performs preventive maintenance, and performs in-depth troubleshooting on laboratory equipment and instruments.

* Assists in the development and/or designing of new test procedures and/or methodologies; participates/ Leads in the evaluation, correlation, and introduction of new instruments or procedures.

* Performs laboratory test on blood, urine, body fluids and other specimens to provide data for use in diagnosis and treatment of disease.

*Demonstrates knowledge and understanding of current policies and procedures through conduct of daily duties.

* Performs other special projects and miscellaneous duties as assigned.

* Assumes designated functions of the manager in his/her absence according to College of American Pathologists and Clinical Laboratory Improvement Amendments requirements.

*Maintains inventory and orders in sufficient quantities to meet test requirements with minimal waste.

* Attends necessary hospital and departmental meetings system wide.

Quality
* Monitors results, quality control and proficiency testing results, applying rules and corrective actions according to department guidelines.

* Ensures maintenance schedules are followed, instrument validation/testing is done, and maintains appropriate records for certification and regulatory agencies.

* Responsible for quality assurance program; collaborates with Laboratory Quality Assurance Coordinator.

* Responsible for successful regulatory inspections of area(s).

* Actively leads and/or participates in process improvement activities and other duties as assigned.

* Maintains policies and procedures and guidelines of practice.

* Collaborates with other departments to resolve operational concerns/issues.

* Reports quality measures as required for all systems.

* Maintains excellent patient care.

Personnel
* Trains new or less skilled personnel procedures, equipment, and policies (safety, hospital, laboratory). Is a technical resource for the area.

* Evaluates and document staff competency according to regulations and accreditation requirements.

* Assesses the clerical and technical needs of the laboratory technical staff and assists them in accomplishing their duties and goals.

* Sends tests to references lab(s) and verifies accuracy of reference testing and orders. Is a resource for the lab assistants, technical staff, nurses and physicians.

* Provides direction and guidance for questions and/or problems referred by other laboratory and/or hospital personnel concerning specimen acceptability, unusual or discrepant results, instrument or method problems, and/or out-of-control situations. Communicates with nurses, physicians, health-care workers and public concerning lab results, procedures and technology.

* Keeps manager/ director appraised of employee performance and conduct issues.

* Proactively escalates concerns, ideas, and transfer of knowledge to laboratory leadership.

* Responsible for scheduling and staffing according to the manager requirements.

Compliance/Safety
* Responsible for reporting any safety-related incident in a timely fashion through the NAH reporting tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job-specific training in the specified time frame.

* Represents the laboratory at Committee meetings and may serve as meeting facilitator.

Qualifications

Education
Bachelor's Degree - Required

Certification & Licensures
MLS (ASCP), MT (ASCP) or equivalent - Required

Qualifies as a Technical Supervisor according to CLIA guidelines- Required

Employee will obtain and maintain appropriate clinical competencies for the roles assigned by their departmental leader.

Experience
4 years in the field of Medical Laboratory Science in a high complexity setting - Required

Competent in section of supervision - Required

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.