Manager, Maryland Village

Job Title: Case Manager (Manager, Maryland Village)

Department: Programs

Location: MD Village, Gaithersburg, MD

Reports to: Director, Transitional Housing

Founded in 2002, Operation Homefront is a national nonprofit organization whose mission is to build strong, stable, and secure military families so they can thrive, not simply struggle to get by, in the communities they have worked so hard to protect. Operation Homefront is sourcing candidates for a Case Manager (Manager, Maryland Village) in Gaithersburg, MD.

Provides oversight of transitional housing program to ensure creation, implementation, and integration of the program. Overseas the daily operations and acts as a focal point for the transitional housing staff. Ensures program compliance with management policies and Standard Operating Procedures.

Desired candidates will have:

• Master’s degree in social work from an accredited college or university.
• Bachelor’s degree in social work with applicable experience may be substituted and accepted.
• Background in transitional housing and experience working with leasing companies.
• 1 year experience in non-profit industry with social services.
• Familiarity with military lifestyle and challenges.
• Familiarity with military pay systems and pay tables.
• Familiarity with VA procedures is preferred.
• Valid driver's license
• Acceptable MVR (annual)
• Criminal background check
• MS Office Programs

Primary job duties include:

• Oversees the daily operations of transitional housing villages.
• Monitors client progress; conducts monthly renewal meetings and monthly unit inspections. Coordinates financial counseling and home buying education resources, conducts monthly unit inspections, and supports clients with successful transition into their respective community while providing information on local resources. Educates clients on emergency procedures, appliance usage & property rules.
• Reviews applications to determine eligibility, interviews applicants , performs background and reference checks. Ensures all move in documents are completed and all client records are up to date & remain confidential.
• Supervises make-ready of vacated housing units to ensure client occupancy in a timely manner. Maintains relationship with apartment management and contractors to ensure work orders/repairs are submitted and completed in a timely manner.
• Coordinate social services activities and morale events for clients, families, and donors. Ensuing 5 Pillars of Successful military families are integrated into program (Financial, Education, Employment, Community Engagement & Physical & Psychological wellbeing). Ensure cross departmental integration is coordinated, as necessary.
• Maintains a database of external service organizations and community resources while refereeing clients to create a thorough integration for families within their local communities. Report on the outcomes of those referrals.
• Prepares and issues program violations, action plans, incident reports and other notifications as needed. Communicates concerns with Program Director.
• Coordinate with Development, Accounting, PR & Communication teams to deliver the most current and up to date developments within the Transitional Housing Village program for all grant proposals and report inquiries.
• Complete reporting in an accurate & timely manner
• Establish & maintain relationships with local military installations to ensure eligible applicants & supportive staff are informed about the program.
• Coordinate donation requests, manage in-kind inventory, accounting books & internal reports.
• Conduct outreach and presentations for community partners and internal staff training
• Recruits, trains & supervises volunteers & interns. Manages volunteer database & tracks hours.
• Performs other duties as assigned.

Other Details:

General office and sedentary. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to drive a motor vehicle and travel to and from meetings, training sessions or other business related events to include overnight travel. May be required to work after hours to include weekends and holidays.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, motor vehicle record check, and education verification.