H6320 PRINT PRODUCTION ASST

Position Title: Marketing Production Assistant

Reports To: Marketing Production Supervisor > Marketing Manager

Supervises: N/A

Summary of Position:

Under the direction of the Production Supervisor, the Production Assistant will assist the marketing department with the completion of jobs and projects in the department. Production requirements will be accomplished by scheduling and expediting jobs, meeting deadlines and moving approved projects to traffic. The Production Assistant will also produce projects while monitoring production levels. Additional responsibilities include creating and follow-thru of purchase and receiving orders (from inception to completion) for marketing department.

Responsible for maintaining monthly spreadsheet of all project requests and purchase orders, through receipt of the invoice to completion of project. Production Assistant will help with any special events, promotions, or concerts as needed.

Distribution of communications pieces from marketing department (posters, duratrans, mailers, newsletters, etc.) is an additional essential duty. Including accuracy and timeliness of promotional material distributed and posted at properties. Other special projects and duties that are assigned as needed for the business.

Key Performance Behaviors

• Ability
  • Can explain and demonstrate Hospitality Behaviors and Performance Standards, according to the Team Member handbook.

• Understands where to get the information needed to complete tasks in a timely manner and according to standard.
• Can explain and demonstrate technical skills used to complete tasks to
• Can explain or demonstrate the behavioral values needed to complete tasks to
• Understands how to take ownership of problems, think independently, and resolve them.
• Exercises sound judgment when requesting help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMG products and services, including Apache Spirit Club tier levels and benefits.

· Performance

• Performance meets expected end results and standards in Key Responsibilities according to the Team Member handbook and those listed on technical / operational SOPs and task lists.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly by adapting and learning new skills as
• Supports achievement of Quality Goal; “Do it right the first time”
• Acts to protect and preserve property of All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve

· Behavior

• Behavior meets IMG standards (Mission, Vision, Values, Hospitality Behaviors, and Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from
• Chooses a positive approach in all
• Respects individuality of others; continues to communicate in order to work

• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats others with respect in all
• Is able to use constructive criticism to complete a project/task to

· Service

• Identifies and can communicate needs of guests and
• Takes quick action to serve others in a way that meets/ exceeds their
• Identifies ways to improve individual’s or team’s service to
• Provides service outside job responsibilities if needed to help Resort
• Takes ownership of guest problem(s) until it is

· Professionalism

• Meets IMG Appearance
• Professionally supports IMG’s reputation and image in all situations, on and off

· Attendance

• Meets IMG policy for ( Team member must be on time and available to work scheduled shift)
• Informs supervisor of future absences as far in advance as

· Communication

• Provides information others need to succeed, in time for them to use
• Shares with next shift the information needed for them to perform essential tasks during their shift(s).
• Listens to others without interruption; acts on their feedback when
• Asks questions to better understand expectations of
• Reports all guest complaints and compliments to
• Reports all situations to Supervisor where resort grounds or equipment do not meet IMG standards.

· Team Work

• Puts success of team ahead of personal
• Helps other team members succeed without being
• Takes action to resolve conflict between
• Helps other departments achieve
• Reports ideas to increase team success and guest satisfaction to
• Does whatever is necessary to help department and resort
• Contributes ideas that support progress and success at shift, team and departmental meetings.

1. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:

• Maintains the work flow of creation and completion of all materials, publications and production pieces of the creative team.
• Assures that work produced conforms to the established standards as outlined in the Inn of the Mountain Gods Branding Standards Manual.
• Works closely with Production Supervisor to assure consistency, quality and timeliness among all produced Including accuracy and timeliness of all material posted at properties.
• Responsible for maintaining calendar of events and inventory of Ordering of supplies and materials for the marketing department.
• Completes production by working closely with Production Supervisor and Marketing Manager on scheduling and project completion; monitoring progress; revising schedules; reporting results of the work produced weekly and monthly.
• Distributes marketing materials to all Tribal businesses to ensure information is
• Operates and ensures operation of equipment by maintaining inventory controls, and scheduling maintenance and repairs.
• Meets production budget standards by controlling and minimizing
• Adheres to all regulatory, departmental and casino policies and procedures, and to the casino Internal Control Structure.
• Reports illegal or suspicious activity to Security, Gaming and the appropriate levels of Management.

2. Supervisory Responsibilities

This position has no supervisor responsibilities.

3. Education and/or Experience Requirement

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have basic knowledge of Macintosh and PC computers and popular graphics industry software including but not limited to Adobe InDesign, Photoshop, Illustrator, the Microsoft Office Suite and similar programs. Must be able to maximize input and output devices such as printers, digital signage, and other peripherals and send/receive materials via the internet.

Must have excellent project management and communication skills. Ability to work in a fast- paced, deadline driven environment.

• High school diploma or GED Minimum of one year experience in Casino Marketing, Gaming, or Casino Services experience preferable.
• Preferably fluent in both Spanish and English
• Must be able to obtain and maintain a gaming license
• Mescalero Apache Tribal preference
• Bicultural experience preferred
• Must be highly proficient in all Microsoft Office programs, Excel, Photoshop, property telephone systems, Basic Knowledge in Ticketmaster and Oasis is Preferred.
• Must have or be able to obtain a NM Drivers

4. Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to walk and sit. Occasionally, the employee will be required to stoop, kneel, crouch, and crawl, and to talk or hear. The employee may occasionally lift and/or move up to 50 pounds.

5. Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke environment.