Retail Backroom Lead

Compensation for this opportunity is based on candidate experience and position

Join our team! All associates receive a 30% discount!

POSITION SUMMARY:

The Backroom Lead role provides critical leadership within a retail store. This role is responsible for creating efficient and safe backroom operations as well as a properly stocked sales floor. The Backroom Lead drives the Company's freight flow processes in partnership with store team leadership. This role leads the planning, organizing, productivity, as well as training of all store backroom operations. The Backroom Lead works closely with all levels of store leadership, Ad Coordinators, Customer Service Leads, as well as all stock associate and store associate team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Protect the Company’s assets. Comply with all Company standard policies, procedures, safety standards, as well as equipment usage rules while performing all job duties.

• Receive all incoming freight to the retail store. Plan, unload, check in, sort, organize, distribute, as well as support the display of all merchandise shipments.

• Maintain effective freight flow. Ensure that the store receiving area remains neat and orderly, including, but not limited to, exterior and interior areas around the store dock.

• Partner with the store leadership team to verify pricing accuracy of all incoming shipments, report errors, report shipping discrepancies, as well as perform daily manifest checks.

• Work closely with store leadership and the Ad Coordinator to identify priority items (e.g., advertised, “Insider,” “hot”) as well as to ensure these goods are available for prompt display on the sales floor.

• Partner with the Ad Coordinator to ensure all merchandise is properly received and ready to be merchandised. Review and correct all “Not On Shelf” merchandise exceptions.

• Organize and maintain Buy Online Ship to Store (BOSS) as well as all other merchandise stored in the receiving area to ensure accessibility.

• Execute the Backroom Carton Tracking Program by ensuring that all committed amounts of marked inventory are consistently moved to the sales floor.

• Effectively handle all Packaways, Return to Warehouse (RTW), transfers, recalls, damaged returns, as well as other outgoing merchandise in compliance with all Company standard policies and procedures. Follow communication procedures around all returned merchandise.

• Clearly communicate and provide guidance to store team members around all receiving priorities, freight expectations, as well as backroom productivity standards.

• Property maintain and utilize all material handling equipment.

• Train store associates and leadership on backroom processes and standards, including, not limited to bailer equipment training, freight operations, as well as storage standards.

• Ensure that all store stock associates properly handle merchandise and safety equipment. Ensure that all store stock associates adhere to safety requirements.

• Support the store leadership team in orienting new associates, training associates, developing a high performance team, assisting in scheduling, as well as supervising store stock associates. This role may help plan, delegate, and follow up on assignments and training.

• Partner with store leadership and the Customer Service Lead to use store level reporting to ensure BOSS benchmarks are being met. Communicate freight improvement opportunities.

• Play a key role in running the backroom year end inventory including preparation, scanning accuracy, as well as closeouts.

• Organize and control any fixtures stored in or near the receiving area.

• Ensure that the Company’s recycling program is followed correctly.