Trust Associate

Section 1: Position Summary

Responsible for the administration of qualified retirement plan and IRA accounts; provide excellent customer service to both internal and external clients; process requested account transactions focusing on accuracy and SLA's; and ensure that applicable compliance requirements are met and policies and procedures are followed.

Section 2: Job Functions, Essential Duties and Responsibilities

• Timely and accurately process contributions and distributions
• Review transactions to confirm documentation is complete and the transaction complies with applicable policies
• Effectively perform all aspects of IRA administration
• Provide phone/email/in person contact with clients, advisors, referrals, banks, investment firms
• Resolve internal and external client issues by responding professionally to all correspondence within communicated and departmental SLA's
• Provide management reporting as required.
• Perform end of month/quarter tasks and reports
• Research and resolve discrepancies in documents and transactions
• Research asset documentation
• Establish and terminate Automatic Rollover IRAs and handle participant and TPA calls
• Resolve internal and external client issues by responding professionally to all correspondence within communicated and departmental standard timeframes.
• Participate in audit or quality control activities
• Establish and terminate Automatic Rollover IRAs and handle participant and TPA calls
• May process/review 1099R/5498 tax reporting including corrective reporting and electronic filing of reports to IRS
• Open/Process incoming overnight packages
• Assist with opening and closing of client accounts
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Assist with other tasks and projects as assigned

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• College level accounting classes and/or experience in financial services industry
• Prior participation in industry specific education or certification courses
• Ability to effectively communicate, both in writing and oral, with wide range of outside contacts in a professional manner
• Able to prioritize and meet deadlines
• Self directed with ability to take initiative
• Good interpersonal skills
• Work closely with others in a team setting
• Strong math skills
• Excellent attention to detail and ability to proof
• Software Skills: Access, MS Office 2007 (Word, Excel, & Outlook), LexisNexis, Adobe Acrobat
• Promote a positive and professional working environment
• Knowledge of IRA administration and all types of qualified contributions to Traditional and Roth IRA Plans
• General understanding of individual and qualified retirement plan distributions and related tax consequences
• Knowledge of effective research methods including the Internet, eResource, and other IRA systems.
• Knowledge of IRS regulations, penalties, withholding, and reporting requirements

We are proud to be an Equal Opportunity Employer

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