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Service Center Technician IV Lead
| Estimated Pay | $20 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Washington, District of Columbia |
Compare Pay
Estimated Pay$14.11
$20.02
$32.31
About this job
Job Description
Who We Are:
Miami Technology Solutions (MTS) is part of the Miami Nation Enterprises (MNE) portfolio of 8(a) companies. MTS is a professional & technical services company that provides customized technology services, logistics/warehouse management, nationwide-program management operations and inventory management talent across the federal government.
Overview:
Education: Associate’s degree (Bachelor's Degree preferred) or Certificates from technical training institute
Experience Required: A minimum of five years computer support experience required. Technician is familiar with standalone and network computers, local area networks and wide area networks.
Specialized Experience: At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.
Duties: The Service Center Technician IV handles the most complex IT technical support requests for the DOI/IA user base and leads the other Service Center Technicians in direction of providing the utmost support. The Service Center Technician IV shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. The Service Center Technician IV shall independently analyze and resolves operational issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution. The Service Center Technician IV shall provide reports for technical support activity, property accountability, lead meetings and event schedules.
Preference in filling this position will be given to qualified Native American Indian applicants in accordance with the Indian Preference Act.
Miami Nation Enterprises is an Equal Opportunity Employer.
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