Host

A Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position. 

Typical responsibilities:

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
• Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
• Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
• Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated.
• Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
• Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager when necessary.
• Assist in coordinating reservations and managing the wait list.
• Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
• Monitor and manage smooth and efficient table turnover.
• Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
• Uphold high standards of cleanliness and hygiene throughout the restaurant.

Useful qualifications:

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Exceptional interpersonal and communication skills to interact effectively with guests and team members.
• Strong organizational and multitasking abilities to handle high-volume situations efficiently.
• Ability to remain calm and composed under pressure, providing excellent service even during busy times.
• Knowledge of restaurant operations and familiarity with reservation systems is a plus.
• A positive and friendly demeanor.
• Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule.
• High school diploma or equivalent qualification.

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