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Member Solutions Center Specialist I
| Estimated Pay | $80 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Fairfax, Virginia |
About this job
Job Description
Why Join Apple?
Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.
Additional Workplace Highlights:
- Named Top Workplaces by the Washington Post 2023
- Named Top Workplace USA 2023
- Named American Banker Best Credit Unions to Work For 2022
- Diverse, friendly work environment, progressive management staff
- 21 branches in Northern Virginia with easy commuting distance
Job Duties:
Under general supervision, but following established policies and procedures, assists members via telephone on matters pertaining to their accounts, including balance inquiries, transfer of funds and consumer loan applications. Responsible for compiling and processing loan data. Inputs data using PC. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner.
Member Solutions Center Specialist II
Job Duties:
Under general supervision, but following established policies and procedures, assists members via telephone on matters pertaining to their accounts, including balance inquiries, transfer of funds and consumer loan applications. Responsible for compiling and processing loan data. Inputs data using PC. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Processes consumer loan applications. Makes recommendations for loan decisions. May approve A and B tier applications.
Member Solutions Center Specialist III
Job Duties:
Under general supervision, but following established policies and procedures, answers questions concerning services provided by the credit union from members and staff. Help cover incoming member calls as needed. May handled escalated member calls. Helps research complex member issues and recommend resolution. Review consumer loan applications for recommendations to centralized underwriting. Disburse consumer loan applications for the call center. Notify members’ whose loans have been denied and mail out Adverse Action notices. Help cover manager duties when they are out of the office. Responsible for compiling and processing loan data. Must have thorough consumer loan knowledge including product information, Apple FCU underwriting guidelines and loan policies. Must have excellent written and verbal communication skills. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner.
*** Candidates who meet the minimum requirements of the position will be sent a required online assessment to the email address listed in the application. ***
Responsibilities
- Represents the credit union to the member by telephone in a courteous, professional manner. Provides prompt, efficient and accurate service in the processing of all transactions, such as withdrawals, transfer of funds, requests for account information, etc
- Provides information to members via telephone on loan options, rates, terms and collateral requirements. Informs members of necessary information required to complete loan applications. Completes loan requests by telephone and prepares for review by Loan Officer. Prepares loan documentation for approved loans in accordance with established procedures. Processes approved loans, reviews documentation, inputs information
- Performs a variety of loan support duties which require knowledge of such departmental procedures as calculating cash disbursed figures and debt ratios, verifying payroll deduction forms, processing loan payment change forms and issuing loans as directed by Team Leader
- Receives and handles all calls regarding member accounts. Provides accurate information to members regarding credit union services, products, policies and procedures. Advises members of federal regulations applicable to these policies and procedures. Resolves member complaints and corrects errors
- Opens new accounts, explaining options, such as single and joint ownership for savings and checking, gathers required information, and prepares necessary paperwork for members to process new account
- Researches and investigates member inquiries
- Maintains and updates member records as required
- Cross-sells credit union products and services to members
Qualifications-all required unless otherwise noted:
- Minimum one year of financial institution experience
- Previous telephone sales/service experience preferred
- Previous teller, lending, or member/customer service experience preferred
- High school diploma or equivalent (GED)
- Excellent interpersonal communication skills as well as analytical and problem-solving skills
- Ability to learn and cross-sell credit union products and services
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