Director of Operations - West Virginia

We are seeking a Director of Operations for our West Virginia office to provide operational and people leadership to the team!

The Director of Operations is responsible for driving successful operational outcomes and building relationships with team members and clients to provide effective guidance and motivation to achieve the company’s overall goals.

If you are interested in being part of one of the fastest-growing industries in America and want a career in an industry where you can make a real positive difference in people’s lives, we would like to meet You! Our Home Health business has experienced remarkable growth, tripling in size over the past few years, and we are poised to continue this trajectory in the coming years. Join us as we expand!

Responsibilities:

• Financial Management – establishes financial goals for individual branches and consolidated operations, including revenue and expenses, and develops budget and business plans to achieve targets and maintain profitability. 
• Contracting – interprets and administers national contracts, fulfillment of contract requirements in assigned territories and ensures operations are conducted in compliance with contract provisions. 
• Sales and Marketing – establishes sales goals and plans for individual branches and consolidated operation, manages and assigns territories and market segments. 
• Customer Service – establishes customer service standards and processes for individual branches and consolidated operation, monitors and evaluates customer service activities and results and implements actions to improve and maintain service.
• Staffing and Recruiting/Staff Management – establish plans to identify and develop sources of qualified staff, contact and recruit prospects, secure commitment for employment and maintain employee relationships to ensure a continuous supply of qualified staff; 
• Risk Management – establishes processes for continuous review of operations for compliance with applicable laws and accreditation requirements and initiates modifications or corrective actions as required.
• Process payroll and billing on a weekly basis. 
• Schedule staff for new and existing client engagements and fill open shifts as needed.
• Maintain licensing database to ensure all active employee certifications are in compliance with state and federal requirements. 
• Exercises staff oversight to ensure new operations plans, policies and procedures are consistent with company goals and objectives. 
• Handles personnel issues directly, using appropriate discretion and seeking professional HR/legal advice as appropriate

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including: 

• Matching 401(k)
• Generous Bonus Plan
• Insurance: 
• Medical
• Dental
• Vision
• Company car
• Unlimited PTO based upon operational need
• Weekly pay with Direct Deposit

Requirements:

• High School Diploma required.
• Bachelor Degree in Business Management, Administration or Registered Nurse; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years’ experience as Director of Operations and/or multi-site/unit manager (e.g., District Manager, Area Supervisor, Regional Manager).
• CPR Certification. 
• 1-2 years’ experience using major brand payroll software/payroll provider (e.g. PeopleSoft, PayCom, Oasis, ADP preferred).
• 3-5 years’ experience managing multiple high-volume healthcare offices, branches, or agencies; agency operations with a strong customer relations and quality of work culture.
• 1-2 years’ sales management experience.
• 5-7 years’ managing people and effectively scheduling staff at all levels (supervisory, per diem staff, full-time, and part-time employees). 
• Demonstrate working knowledge of health care in home and institutional setting.
• Valid driver’s license.
• Valid state required proof of auto insurance.
• Experience managing within a healthcare environment supervising field staff, LPNs, CNAs, and RNs is highly desired.

Come work for us and see how our employees uphold A Higher Standard!

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.