Customer Service Rep JR. $18/hr.- Power Tool DC

Reno Staffing is looking for a Customer service/Product Support Representative (Hybrid role- ONSITE) for a Power Tool Distribution Center in the North Valleys area!

It is not your typical call center! Management wants it to be a HOME away from home and a place that you WANT to wake up and come to work! They have a wonderful atmosphere and snacks!

This position is TEMPORARY- No set duration of the assignment. However, it takes about 6 to 8 weeks to get comfortable with their system.

Shift: Mon-Fri 7:45am- 4:45pm
Pay: $18/HR+ DOE
Location: Reno, NV 89506. (North Valleys Area)

• Answer incoming phone calls from customers related to power tools
• Respond timely to Customer email enquiries
• Explain usage and warranty information to customers
• Distribute orders to appropriate departments
• Follow up on Voicemail messages
• Process Warranty claims
• Complete various reports using MS Excel
• Ability to think creatively to solve complex problems.
• Able to collaborate with departments outside of customer service to help resolve issues.
• Stay up to date and knowledgeable about new product releases
• Additional tasks as needed.

• High School diploma is required.
• Minimum 1yr Experience in customer service role.
• A positive attitude, a friendly personality and a passion with working with people.
• Must be diplomatic, patient, and a good listener.
• Ability to multi-task and have strong problem-solving skills, coupled with the ability to think on your feet.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of people
• Strong computer skills in MS Excel, Word, and Outlook
• Excellent organizational skills
• Experience using power tools, professionally or personally is a plus
• Prior experience in Tool Repair or Rental Repair is a plus.
• Experience using multiple computer systems and multiple monitors.
• Must be able to work as part of a larger team
• Must be able to multi-task and have analytical and strong problem-solving skills, coupled with the ability to think on your feet.
• Strong motivation to complete tasks accurately and efficiently
• *Internally posted as Tech Support Jr.

A resume with relevant work history is required to be considered for this position and a interview with the client will be required.

No drug test is required for this position, however you will need to pass a drug test in order to be converted.

Reno Staffing prides ourselves in working with people from all walks of life. However a Background check is required for this specific position and this client has a No violent/theft felony policy.

If you feel like this is a job for you, please apply through this job posting. Questions? Give us a call at (775) 356-1137 and one of our helpful and friendly Recruiters will help you get to work!

Appointments are strongly encouraged.

Reno Staffing is open (Monday – Friday 9:00am – 4:00pm) via phone (775) 356-1137, email info@renostaffing.com, text message (775)453-4691.

We are located at: Reno Staffing, 4690 Longley Lane, Suite 23, Reno, NV 89502

Reno Staffing is an equal opportunity employer.

We look forward to meeting you!