Counter Sales Representative - Full-time

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

Position Overview

The Co u nte r S a les Representative is responsible for assisting customers and co n tractors with the sales process by taking orders over the co u nte r , answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

Pay Rate: $16.00 - $19.00 per hour

Essential Job Duties

• Greet and interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
• Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes ac co rding to co mpany standard procedures.
• Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, co mplaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Facilitate product selection of scheduled and walk-in showroom customers, using pr ope r forms to assure co n sistent re co rds of selections.
• Purchase special products and obtain information on pricing specifications, uses, and availability.
• Attend assigned training and meetings as required to increase knowledge of entire product offering.
• Create accurate and co mplete invoices, work orders, and sales tickets. Co de and input customer orders, pricing information, and additional data into the co mputer system.
• Issue refunds or credits to customers with manager approval when necessary.
• Bag, box, or wrap merchandise; prepare packages as necessary.
  • Co rrectly maintain all cash levels at the registers, co mpute and re co rd totals of transactions.
• Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dust products, displays, and face of the products.
• Maintain stock levels on the sales floor and in the stockroom.

• Assist with physical inventory.
• Other duties as assigned by location management.

Knowledge, Skills & Abilities

• Minimum education required - High School Diploma or GED equivalent.
• Minimal experience required - building material knowledge and sales experience a plus.
• Special skills required - Co mmitment to providing excellent customer service, strong oral and written co mmunication skills. Maintenance of professional demeanor. Must be detail-oriented and highly observant. Must be able to multi-task. Must possess good mathematic skills. Able to use a calculator and co mputers.
• Knowledge of building materials, applications, related equipment, and/or co n struction industry.
• Good interpersonal and customer relations skills, vendor knowledge, ability to read, write, and perform basic mathematical calculations, and excellent oral and written co mmunication skills.
• Ability to read and understand blueprints.
• Should be familiar with co mputer, printer, telephone, co py machine, fax machine, engineer's scale/ruler, mechanical tools, inventory, and inventory co n trol.
• Must be able to drive and walk throughout yards, plants, and offices, co mputer literate with Microsoft Office products and Trend system.
• Ability to work Saturday and evening schedules as required .
• Physical demands include standing regularly, walk , use hands and arms to finger, handle, feel, carry, or reach. Occasionally required to sit; climb or balance or stoop; kneel, crouch, or crawl. Regularly lifting up to 25 lbs., frequently lifting up to 50 lbs., and occasionally lifting up to 100 lbs.

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.