Customer Service Rep - Newport

All About Hamilton Health Center

Hamilton Health Center (Hamilton), established in 1969, is the only Federally Qualified Health Center (FQHC) within a 30-mile radius of Harrisburg, PA and continues to grow using a holistic and comprehensive approach to being patient centered. The mission of Hamilton is to improve the health of Central Pennsylvania’s residents by delivering high quality, respectful and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is that every member of our community, regardless of their ability to pay or their insurance status, receives holistic, quality health care needed to create a healthy community. For over 50 years we have been true to these words. As part of our team, you will work alongside a dedicated team that cares and values those we serve.

Benefits offered: In addition to your base pay, you may also be eligible to receive in accordance with our Employee Handbook:

• $1,500 sign on bonus (New Employees)
• Generous Paid Time Off that may include 19 PTO days, 7 paid Federal Holidays and 1 Birthday holiday for full time employees.
• Medical, Dental & Vision Insurance.
• Company Paid Life Insurance.
• Retirement Plan Enrollment Options.
• Employee Assistance Program.
• Benefits pro-rated in accordance with FTE status in accordance with Employee Handbook.

Job Summary:

The purpose of this position is to check all patients in and out following their visit with a provider, verify accuracy in patient ‘superbill’ in the in-house system, collect payments from patients in a manner that maximizes patient collections and increase patient accountability, and schedule all follow up appointments according to set protocols of each department.

Job location: Hamilton Health Center of Perry County; 46 Red Hill Ct, Newport, PA 17074

Essential Duties and Responsibilities:

• Register all scheduled appointments and walk-in patients according to department/program protocol.
• Verify insurance and primary care provider (PCP) for all medical assistance patients and the appropriate method of verification for all private insurance via website or telephone.
• Place the appropriate patients on the sliding fee scale by completing a household assessment and scanning/copying proof of income documentation. According to sliding fee protocol.
• Screen/enroll patients into Family Planning Program.
• Scan copies of insurance cards, identification, and all necessary documentation for patient files.
• Advise patients accordingly to streamline patient/workflow in a professional and courteous manor such as to take a number, assisting with questions and concerns and giving guidance to find other departments and programs.
• Refer/schedule uninsured patients to patients’ services for insurance screening/enrollment, PCP change, presumption of eligible forms, sliding waivers for ultrasound.
• Schedule follow-up appointment for patients checking out.
• Verify insurance for all patients scheduled two days prior including MCO, and private plans.
• Check-Out encounters from patients being seen daily.
• Run patient check-in and not check-out the following day to check-out the encounter.
• Clinical Summary report- make sure clinical summary sheet is printed for each patient checking out and provide to patient.
• Collect any additional fee.
• Perform miscellaneous job-related duties as assigned.

Minimum Education/Certifications: High School graduate or GED required, associate degree or formal business/technical education preferred.

Minimum Work Experience: A minimum of one (1) years’ experience in reception or PBX job at HHC preferred and minimum of one (1) customer service-based center atmosphere, general customer service, medical registration or other related fields.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.