AVP/Deposit Operations

AVP/Deposit Operations - Job Description

Title: AVP/Deposit Operations
Department(s): Deposit Operations
Reports to: VP, Director of Deposit Operations

About Us:

Since opening our doors in 2007, FVCbank has incorporated a vision of creating a positive and empowering work environment for our employees. Our continuous efforts to support our employees to be successful is one of our most important responsibilities. We believe that to provide exceptional service to our customers and the community, our employees must be a priority. If you want to join a company that is dedicated to helping you be successful and grow in your career, consider joining the team at FVCbank.

Job Summary:

Assisting the Vice President of Deposit Operations with the overall day-to-day operations of the deposit area of the Bank. Supporting the department by providing ACH-related expertise regarding NACHA compliance, rules updates, managing the bank’s registration status and contact information, and processing payments and returns. Assisting to contain and mitigate customer fraud (deposit, check, wire, ach, and debit card) through the use of automation and monitoring programs. Answering general customer questions relating to transactions and processes.

Position-Specific Job Functions:

• Reviews and responds to ACH reclamations received by the bank.
• Reviews and responds to ACH death notifications received by the bank.
• Receive, review, and provide backup for Liens, Levies, Garnishments, Summons’, and Subpoenas.
• Reviews monthly reconciliations related to specific reports and/or functions.
• Keeps the bank compliant with both NACHA and MACHA; update the bank’s contact information and keep current on ACH rules.

General/Shared Department Job Functions:

• Assists in resolving customer issues in all operational areas.
• Support system for the branch network in dealing with customer and account related issues.
• Performs BSA Due Diligence through daily monitoring of various customer transaction reports.
• Monitors debit alerts and takes appropriate action.
• Assists customers with fraud and/or identity theft issues.
• Reviews and processes wire transactions, including diagnosing issues and providing approvals.
• Handles Regulation E disputes and adjustments for the bank’s customers.
• 945 IRS withholding payment processing.
• Monitors the daily customer overdraft report each morning.
• Balances and reconciles various internal bank deposit and general ledger accounts.
• Completes and files various bank reports on a quarterly basis.
• Participates in Branch Manager meetings when necessary and attends training seminars.

Job Requirements:

• Minimum of five years of Operations-related banking experience.
• High School Diploma or equivalent required
  1. Additional training experience in an Operations management capacity preferred.
  2. Associate’s or Bachelor’s degree in Business or Finance is desired but not mandatory.

Abilities Required:

• Critical/analytical thinking.
• Problem solving and deduction.
• Procedure writing.
• Proficient in speaking and writing.
• Mathematical skills.
• Organizational skills.
• Works well under pressure.
• Exceptional customer service skills.
• Proficient computer skills in core processing systems and applications (i.e. MS Office products, MS Teams, Adobe, and electronic file creation).
• Ability to handle stressful situations and perform several tasks simultaneously.

Essential Functions:

• Ability to sit, stand, kneel, and bend for extended periods of time.
• Must be able to operate a computer keyboard, mouse, and other computer components.
• Ability to converse and exchange information with all levels of staff within the organization.
• Ability to observe, identify, and reconcile data.
• Ability to travel via air, rail, automobile, and/or bus.

Disclaimer:

The position for which you are applying is one that would have access to cash, financial instruments, financial transactions, or confidential customer financial information. The Bank has determined that personal financial responsibility is substantially related to preventing misuse and misappropriation of financial instruments, or information which is an essential function of the position for which you are applying. A consumer report and additional background reports are requested of all applicants on that basis.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as is necessary.

We are an Affirmative Action/EEO Employer. We do not discriminate based on race, color, religion, national origin, physical or mental disability, protected veteran status, sex, gender identity, sexual orientation, or any other characteristic protected by federal, state, or local law.

Apply at www.fvcbank.com / Careers Tab