Front Desk

The Front Desk employee is the face of the club; you are the person a member sees when he or she first walks

into the club. It is important that this person has a positive, upbeat personality with great communication ability. The Front Desk employee wears many hats and should be able to multi task between answering phone calls, making a Retro Smoothies and assisting customers. Ideal candidates for the Front Desk position will possess the following:

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multitask.
• Customer service oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail setting is preferred.

Responsibilities of the Front Desk include but not limited to:

• Greeting and checking in members as they come in.
• Resolving customer issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Front Desk employees are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. Front Desk staff should be well groomed and neat.

Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time. Employees should not count money until all members have left the facility and the doors are locked.