Claim Associate - Auto - Hybrid

Claim Associate - Auto - Hybrid

US-IL-Bloomington

Job ID: 2023-34723
Type: Regular Full Time
Category: Customer Service
Bloomington, IL

Overview

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional...

At State Farm we invest in our employees by providing a competitive Total Rewards package:

Starting Salary is $39,796.25 - $53,707.50 annually, $19.75 - $26.65/hour. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

You are also eligible for:

• An annual bonus based on individual and enterprise performance
• Annual merit increases
• 401(k) contribution
• Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what's important to you!
• Industry leading Tuition Assistance Programs
• Wellnessand mental health programs
• Discounts from hundreds of retailers through our Perks at Work program

And more!

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Our Claims Associates are committed to helping our customers through the claims process while providing Remarkable service. This includes:

• Answering inbound calls and making outbound calls to customers within a fast paced, call center environment
• Supporting our customers through personalized, caring, and simple interactions
• Proactively investigating claims
• Applying policy coverage
• Accurately documenting claim files

Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.

Qualifications

Competitive candidates demonstrate the following:

• Communicate clearly, professionally, and empathetically
• Ability to multi-task across technical platforms
• Accountability

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).

All employees in support and professional roles selected for a Claims position will have a time in role commitment (6 months for promotions, 12 months for lateral) beginning on the effective date of transfer which must be met by the end of the posting period for any other State Farm positions. Exceptions to the time in role commitment period may be considered on an individual basis, consistent with business needs and management approval.

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State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

Please see job description

PI238129798