Personal Banker-Bilingual

Are you stuck in your mundane job with no growth opportunity? Come to Diamond Credit Union, we blend hard work and FUN!

Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 8 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Position Summary:

Membership Officer establishes new, full-service relationships with multiple product offerings and to deepen current account relationships by cross-selling Diamond's products and services at all member touch points, while providing an exceptional member service experience.

Supervisory Responsibilities:

No direct reports.

Work Location:

• Assigned Branch location.
• Ability to travel between branch locations when needed.

Essential Functions:

• Attract and educate new and prospective members on the credit union, its benefits, and services.
• Conduct new member interview; ability to recommend appropriate products and solutions through asking open questions, conversation and analyzing responses to identify the various individual needs of our members.
• Maintain and deepen current account relationships through cross selling; ability to understand how to present features, the corresponding benefits, and the value our products and services can provide to members with differing needs.
• Support branch development initiatives, execute and possibly champion assigned branch development tactics, and meet individual goals.

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focus service.
• Strong verbal communication skills.
• Excellent analytical and problem-solving skills.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Available to work Thursday until 7:15 PM and Friday until 6:15 PM on a rotation basis.
• Ability to travel between branches.

Education / Experience:

• Associate degree in business administration, accounting, related discipline, or equivalent experience.
• Three plus years of sales/service experience, preferably within a financial institution.

Diamond Credit Union is an Equal Opportunity Employer.