Catering Supervisor, Progressive Field

The Opportunity 

Delaware North Sportservice is hiring a seasonal Catering Supervisor to join our team at Progressive Field in Cleveland, Ohio. As Catering Supervisor, you will work under the direction of the department manager to ensure effective operations of all event spaces, including training and supervision of catering team members. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

 

 

Pay

$18.00 - $18.00 / hour
Information on our comprehensive benefits package can be found at .

At Delaware North, we care about our associates’ professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

Responsibilities 

• Train and supervise catering associates and observe job performance.
• Ensure catering associates properly prepare catered events for guests; conduct walk-throughs to check for any issues.
• Ensure all food presentations and displays meet company standards.
• Ensure responsible alcohol service and reports any violations.
• Answer guest questions regarding food preparation or ingredients, service, or billing.
• Resolve guest complaints, with the assistance of the department manager.
• Ensure that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensures replacement stock is ordered.
• Ensure all sanitation practices are used and Department of Health guidelines are followed.
• Performs other duties as assigned.

Qualifications 

• Minimum of 6 months to 1 year of service experience in a hotel, full-service restaurant, catering facility, or club environment required.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to work accurately, efficiently, and courteously in a high-pressure environment.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences.
• Able to follow job procedures and manager instructions.
• Basic math skills; ability to accurately account for cash and inventory.

Physical Requirements 

• Ability to lift up to 40 pounds for set-up, service, and clean up.
• Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting as the work duties demand.
• Variable temperatures – required to move between hot, noisy conditions of kitchen and climate-controlled dining environment.
• May be required to work in confined and/or narrow spaces.

Who We Are 

Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.