Research Project Coordinator (Education & Labor)

Job Type:

Research Project Coordinator for Education & Labor

RAND Research Administrative Operations has an exciting opportunity for a Research Project Coordinator (PC) who will serve in a role as Quality Assurance Coordinator (QAC) for the Education and Labor division (50%), along with other similar project management activities that will be determined at time of hire (50%). In the role of QAC, the PC will be responsible for executing a wide variety of detail-oriented activities as part of division operations. Under the general direction and supervision of division management, the PC will perform various tasks related to supporting the administration of divisions' publication and quality assurance (QA) processes, including:

• Track key deliverables from project kickoff through to the QA review process, ensuring all QA requirements are met

• Develop and manage QA review schedules, ensuring deadlines are met and project teams and reviewers remain on schedule.

• Liaise with Quality Assurance Manager (QAMs) in assigning external and internal reviewers for peer review of research documents

• Support generation of subcontracts and payments with external peer reviewers and coordinate external review processes

• Maintain and regularly update QA tracking databases including schedules, status updates, and records

• Facilitate communication between authors, reviewers, division management, and other internal stakeholders.

• Correspond with reviewers and authors to notify them in a diplomatic way about deadlines.

• Support public release requests and report publication and dissemination processes

• Collect data for various reports and providing basic qualitative andquantitative analysis

• Monitor the QA budgets and provide status updates to the QA manager(s)

• Plan and implement improvements to QA processes and systems to increase efficiency of operations and precision in implementing QA standards with fidelity.

The PC will work closely with divisions' Quality Assurance Managers (QAMs), division production editors, and other supporting elements in the QA and publications process. The QA process will facilitate review of a wide range of research products ranging from research reports to research briefs, tools, infographics, commentaries, and other alternate forms of research communication. The PC will also provide support and guidance to RAND research staff on the QA process. The PC may also serve as a backup for other operational components within the divisions when required, as well as engage with other PCs, Research Financial Administrators, and administrative assistants to facilitate any operational aspects of the Division's financial obligations and requirements.

Required Qualifications
Ability to manage multiple competing priorities

• Ability to communicate clearly with tact and diplomacy with internal and external parties at all levels.

• Excellent problem-solving and process management skills and attention to detail - Proactive with ability to prioritize time-sensitive tasks

• High level of discretion, integrity, and organization is critical due to the sensitive nature of the data and processes involved.

• Consistently meets deadlines, is comfortable working patiently with people at all levels, ability to multi-task and work as part of a highly cooperative team spanning RAND's offices and time zones.

• Required technical skills: advanced Excel skills (including working with formulas), Outlook, Word, SharePoint, Teams

• Ability to learn and manage Workfront (our internal QA tracking database)

Preferred
Working knowledge of Workday

Education

Minimum: High school diploma

Preferred: Bachelor's degree

Experience

3 years minimum experience; 5 years preferred.

Location

Santa Monica, CA or Pittsburgh, PA or Washington, DC.

Salary Range

Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet