Waterpark Manager

Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences.  Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean.  The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway.  The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.

The true fun and excitement of the Showboat Resort is its employees.  Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice.  You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations.  Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences. 

Department: Waterpark

Reports to: Waterpark Director/Assistant Director

Job Type: Full-Time

Description

The Waterpark Manager at Island Waterpark is responsible for the safe and efficient management of aquatic operations and programs, supervision of aquatic staff, as well as maintenance and upkeep of the waterpark. The Waterpark Manager strengthens the entire waterpark team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive, safety-oriented behaviors, and commitment to creating a positive working environment. The Waterpark Manager ensures the waterpark team operates smoothly and efficiently so guests can have a safe and enjoyable visit.

Essential Duties & Responsibilities

• Clearly assigns responsibility and authority for the operation of the department.
• Directs the implementation of department policies and procedures.
• Develops detailed, realistic, and comprehensive plans that support organizational objectives.
• Communicates effectively with both internal and external customers, using tact and diplomacy to defuse anger, collect accurate information, and resolve conflict.
• Performs managerial tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Provides intense focus on safety, quality, and sanitation, while maintaining areas at inspection readiness at all times.
• Maintains necessary documents, standard operating procedures, and required signage for all park attractions to ensure the highest level of safety.
• Directly responsible for the performance of the entire waterpark team including execution of all required policies and procedures and adherence to established safety and quality performance metrics and budgets.
• Coaches, develops, and holds teams accountable for performance.
• Sets individual and team performance goals to accomplish overall departmental objectives.
• Works closely with the Directors in establishing ongoing operational procedures and programs for the waterpark.
• Conducts daily and frequent site inspections to ensure that the highest possible standards of safety, courtesy, cleanliness, and efficiency are met.

Basic Qualifications

• College degree preferred but not required
• High School Diploma or equivalent experience
• 2+ years of supervisory experience
• StarGuard ELITE, or equivalent, Lifeguarding Certification
• CPR/First Aid/AED certification
• Proficient with Microsoft Office including Word, Excel, and PowerPoint

Preferred Qualifications

• StarGuard ELITE Lifeguard Instructor (must be obtained if hired)
• Lifeguard Management course (must be obtained if hired)
• Projects a positive public relations image to staff and guest
• Ability to inspire and motivate team members to work together and exceed expectations
• Capable of working unusual hours, including late nights, weekends, and all holidays in a fast-paced atmosphere

Physical Requirements

• Heavy work - Exerting up to 80 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects
• Flexible and long hours sometimes required including weekends and holidays. Time spent may be dictated by the number of clients or groups on property or by the time of the season
• Ability to move frequently throughout the large facility
• Standing and walking for long periods of time
• Ability to work in a fast-paced environment
• Must be able to work in environmental conditions that include, but are not limited to: Wet and humid environments, indoor tropical environmental conditions with up to 90% humidity and warm temperatures in excess of 70F, as well as outdoor environmental conditions.

Mental Requirements

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests
• Must be able to adapt to a broad range of customer interactions, inquiries, and complaints
• Must be able to work with and understand financial information and data, basic arithmetic functions, and statistical analysis
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment
• Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information