Customer Service Representative

Are you prepared to cultivate your passion for automobiles within a dynamic professional setting? Look no further! Brown's Automotive, located in Smithfield, VA, is actively seeking an outstanding individual to join our team as a CSR. If you excel in delivering exceptional customer experiences and aspire to become part of a well-established family-owned enterprise, this opportunity is tailor-made for you. Seize the moment and steer your path toward a gratifying career.

POSITION HIGHLIGHTS

• Compensation: Earn a competitive pay of $18+ /hour, depending on performance, plus commission!

• Work Schedule: Enjoy a convenient Monday-Friday workweek, promoting a healthy work-life balance.

• Benefits: Great benefits including paid time off (PTO), paid vacation time, paid holidays, and comprehensive training sessions.

Join us in propelling your career forward - apply today!

YOUR ROLE

As a CSR at Brown's Automotive, you will serve as the initial welcoming presence for our esteemed customers greeting them with warmth and professionalism and delivering exemplary service from initiation to conclusion. Your responsibilities encompass managing incoming calls, scheduling appointments, being active in our social media and marketing plans, and maintaining a full-service itinerary. With meticulous attention to detail, you will assist in checking in and documenting vehicles dropped off the previous night, engage with patrons upon their arrival for service, and ensure continuous communication throughout the process. Your exceptional communication skills will shine as you explain invoices, process payments, and deliver unparalleled satisfaction. Your genuine enthusiasm for automobiles will be evident as you actively seek referrals, facilitate car care club memberships, and curate testimonials. Collaborate with us to transform every day at Brown's Automotive into a memorable journey for our esteemed customers.

QUALIFICATIONS

• Valid driver's license
• Punctuality and reliability
• Ability to get along with others
• Ability to work independently and with direction
• Organizational skills and attention to detail
• Previous experience in this position is an absolute PLUS!!!

Bilingual in English and Spanish is preferred but not required!

If this sounds like you, keep reading!

ABOUT OUR TEAM

At Brown's Automotive, we expertly repair both domestic and foreign vehicles as well as provide towing services. Our Tech Net-certified shop has been proudly family-owned and operated since 1948! Our team keeps our business running like a well-oiled machine! That is why we are happy to offer a tight-knit, family-oriented environment, and paid training opportunities. Our leadership team is second to none, and we wholeheartedly believe in giving our employees the opportunity to excel and show their creativity. Respectful of our employees' personal lives, we promise NO mandated weekend work! We'd love to have you on our team!

Do not let this opportunity to accelerate your career with Brown's Automotive pass you by! Apply today and complete our brief 3-minute application process. We're excited to meet you!